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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Aprendà algo nuevo fueron muy amables y aclare mis dudas
Me atendieron mui profecionales me gustó que si me pudieron alludar manchas gracias por la alluda estoy mui satisfecho
¡Hola Jonary! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
ID & Me is easy to navigate & a secure way to get to your information on most government websites & others as well.
Hello Susan! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Good customer service. She was very nice and professional... Thank you All for your help and I really appreciate your time
Hello Tasha! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I had an overall great experience I do like this better that spending gas and valuable time to driver and prove all the information that I had to provide. I am so glad that we are using technology that benefits us.
Hello Rebecca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Use ID.me to verify identity over multiple sites, securely and quickly. Fast and easy. Never had any problems.
Hello Edward! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This website and app was used for a required verification and was straightforward to address those requirements. The app is slow to a browser opening prompt and does not work from an authentic site link if the OS is not in desktop friendly modes. App interface is not specific to the website you download it from once it is installed. It is sketchy to me that gov't websites use a third party app to launch an account procedure, but the process was simple and courteous.
Hello Marilyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had to resubmit my identity papers more than once, as I didn't have a webcam on my desktop monitor, and therefore could not complete the process. NOWHERE DOES IT SAY TO BE SURE TO USE A PHONE, IPAD OR MONITOR WITH A WORKING CAMERA before starting the ID verification process. It took forever to get my ID verified and not before waiting for an agent to talk to me, only to be hung up on because she could not see or hear me. If I were not so persistant, I would never be able to get on the IRS website again! I even filled out the paper vouchers for my estimated taxes and then tried one more time, by googling Code 2099, which always came up when trying to log in. When I alerted you guys to this issue, you said, log in and then delete my account. BUT I WAS NOT ABLE TO LOG IN! It was a catch 22. You also said you did not know what Code 2099 was when I attempted to log in, and said I needed to ask the IRS. Do you know that there are NO PROMPTS ON ANY IRS number about "I CAN'T LOG IN"! I am not surprised that there is such a log jam in getting taxes straightened out. You have so many issues on the ID.me site I can't say them all in this description. The last issue is that you do not offer the person to say what their problem is, rather you only offer a few prompts and if they don't apply to my particular issue, then I'm out of luck in being able to tell you what my problem is! SUCH A MESS.
Hello Beverly! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Only with a few minutes and documents, I was able to make my account for my identity.
Hello Veronica! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
My first experience with us it was very satisfactory.
Hello Andrea! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was very nice, and make me feel very comfortable
Hello Leishlie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
This site is user-friendly and easy to navigate. With step-by-step instructions everything went smoothly and I was able to get a key piece of info I desperately needed to be able to file my income tax return this year!
HUGE Help! Thank you for creating a product and service like this!
Extremely useful tool! #IDme #Taxes #AGI
Hello Sarah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was anxious at first having not been on the site for a number of months, but it was as smooth as silk! Intuitive, quick and logically structured!
Hello Robert! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I usually have a hard time when trying to get, find or give information. I'm not sure why I was able to use this app with ease, but I did and I was very grateful. If you could take the ease of this app and apply it to other apps, maybe it would make it easier for others like me. Thank you
Hello Raymond! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was easy step by step narration and someone you can talk with if you get into trouble
Hello Brenda! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was very difficult to get to the help I needed bur got that all figured out
Hello Richard! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
This was such a pleasant experience. Very Swift and prompt in the verification and available on a Saturday is extra points. I like the option and the follow to see how the service was. Thank you for offering this option, it's nice to have the person to person verification.
Hello Gigi! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had already signed up before under an old profession(medical), since the switch in jobs I wondered what deals were offered under that section I now fall under (government), but I worried it would be complicated to switch and possibly may require making a whole new account which I wasn't thrilled about- but to my surprise I easily logged in my existing account and verified my new profession in minutes!
Hello Hannah! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was Fast, and easy, and very secure and I love that it was a live person
Hello Carla! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Outstanding service. Professional. Friendly. Helpful prompt easy to follow.
Hello Uday! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Mercedes! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team