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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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A really great service. Jessica was outstanding.
ID.me is a great website.
OK. It did take a while for the host to connect, so I decided to take a little nap but kept my ears open for the chime, the host was professional and patient with me because I'm not that computer savvy and she didn't give off this, he doesn't know what the heck he's doing, but we got through it with a smile on my face.
Hello Mahdee! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Buen servisio y rapido muchas gracias por su ayuda
¡Hola Edwin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Quick and easy to use. I was unfamiliar with the process of IDme. The process was simple and it's nice to have my veterens status available and verified by this process.
Hello James! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and very simple thank you for allowing me to use your services
Hello Mack! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent service, very attentive and friendly staff.
Hello Moises! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Muy grata experiencia, y saber que cuentas con un asesor que te guía en cada proceso.
¡Hola Fermin Xocoyotzin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
No matter what I tried todo to understand what exactly I required to do to verify my if I was completely unsuccessful, ready to pull my hair out I decided to ask for help, the support team were great at getting me back on track and for that I truely thankful. Thanks y'all!
Hello Gaynell! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Quick, easy to understand, and gave me peace of mind.
Hello LaVon! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
When I had any questions, they were answered right away.
Hello Stephanie! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I needed to verify my military status for a medical form. I filled out the form and submitted photos of the document they requested. I was verified within minutes.
Hello Bill! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Having to photo my id cards with phone for good quality, and then email to myself, and crop down to card size would have been better done before starting the process. Other than that, the process went very smooth. Time estimates shown seemed to be spot on (i. E. 10 min wait for video agent) and may have been just a bit faster than that. My agent was quick, professional, and she gave me clear directions of what she needed with the camera verification of documents. I could not have been more pleased with the interaction. Thank you.
Hello Steve! Thank you for sharing your experience with ID.me. Thank you for your review of our service. -ID.me Social Response Team
The self authorize documents never seem to work so you always have to verify via video call which can be a bit of a wait and inconvenient when busy.
Hello Walter! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your review of ID.me. -ID.me Social Response Team
It was easy and aexur had a problem at first but quickly got around it and was verified very effective
Hello Tywain! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had a little trouble with list of stuff that you wanted but I got from my wife and everything is ok now thank you
Hello Jorge! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
Hello Jo! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good I will satisfy with the help that they gave me thanks for ID identification is a good site to use
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Son muy atentos y tiene la oportunidad de hablar con un representante en tu idioma pero
¡Hola Yaima! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was very easy to follow the instructions and no issues with system. Very satisfied.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Hello Rolando! Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eugenia! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team