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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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El servio fue muy bueno. La persona que me atendió fue muy amable y explicó muy bien
Nothing fancy or difficult, simple process, but they want 50 characters- see told you this was easy "how many is that?"
Hello Jeff! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Dealing with everyday complications it was such a pleasure to be able to work with ID.me. This process was secure, fast and very efficient.
Hello Karen! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was able to start my registration, pause it for a week, had plenty of document types defined so I can find what was needed, and the interview was quick and I did not have to wait much.
Hello Patrick! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
From Beeper to Smart Phone user friendly, prompts are straight forward. Quick process with quick results
Hello Joe! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It's nice to know that businesses can vet me to insure proper use of their products and defend against scammers.
Hello Cecil! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was good and I was extremely satisfied with my experience
Hello Benjamin! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast professional easy quick simple. What else can I say the link was easy to get on directions were easy to follow and it was easy and quick. Thank you for the experience
Hello Amanda! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
A little difficult for me to navigate the site but after reading and a few deep breaths it is worth the wait
Hello Brad! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Quick easy and professional service with clear well spoken operator
Hello Nelson! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Perfect awesome love it thanks I've been waiting to get my identity and my taxes and you'll finally help me out thank you so very muchMy dad and he's been stolen for seven years
Hello Cassie! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hopefully you guys don't steal identities LOL, i am just typing this to reach the characters amount yay
Hello Daniil! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
At first it was difficult then once you have the background lighting just right it was easy to get it done
Hello Dale! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
I was afraid it would be a long, drawn out process, but was quick and simple.
Hello Tina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was refer by a friend and the service was fast and gave me exclusive deals / benefits. I do Appreciate all the deals I can get and as I will always return the favor by supporting company that support the military
Hello Ala! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Hello Homa! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Because my phone # had changed, I had to re-verify my identity. The steps seemed straightforward, but the process was clumsy and wouldn't let me do it on my laptop. Had to restart the process on my smart phone, so I wasted a lot of time duplicating the effort.
Hello Phil! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Extremely easy-to-use and representative was very nice and easy to talk to.
Hello Jennifer! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
User friendly and when I thought I was finish when I was a text message told me me to finish my verification which was cool
Hello Aeysha! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great experience. I felt that my information was secured.
Hello Roberto! We are glad that you felt secure using our service. Thank you for your review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Idalise! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team