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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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ID. Me was a quick, painless and easy way for the IRS to verify my identity and insure that it was me that filed for my CTC refund.
It was very fast easy and enjoyable. Very good ID.me representative. She was great.
Hello Wally! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy to navigate and looking forward to being able to select ID me as a way to get into different accounts
Hello Belinda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The experience with the process to complete my id verification was easy and secure. The video call was even better and the agent was very professional and went the extra mile to complete my process.
Hello Jose! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The verification process was easily launched, simply fast, and easy.
Hello Gerome! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and prompt service. It was easy to use and I felt secure throughout the process
Hello Jason! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very helpful has to setting up to claim your state benefits in New Jersey. It was quick easy and very sufficient in allowing access to my unemployment claim once verified. Thanks idme appreciate the system of keeping my unemployment benefits safe
Hello Nicholas! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The gentleman I spoke with was very helpful. He was courteous and professional.
Hello Angela! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
He experience was good, I like it the fact to make sure it me setup the account. That is good with this age of scam art today. Thank for keeping us safe.
Hello David! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was exceptional I had an acceptable time identifying myself the only problem I have is with the IRS not being able to log into my account
Hello Joe! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Quick, easy and professional! Extremely satisfied with the sites ability to get you through the whole thing.
Hello Bryan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great no problem answer all questions didn't get stuck was a easy process enjoy that the system was knew and fraudulent free
Hello Devon! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy process, friendly agents to get you through all your needs and questions. Process is doesn't take long either.
Hello Michael! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Thanks for creating this service for essential websites.
Hello Marnice! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Excellent service keep it up, very easy and fast apart from sure
Hello Manuel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
A perfect experience all around and the agent i was given was perfect 10/10. She was very professional and efficient. This being the first time using this it meant all the more to me how to gave me 110% of the help I needed and not only got the job done but made it easy and pleasant for me as a new service user. I have written all the reviews given to me just for the fact of how pleased i am with the service I was given and i would like to highly commend the agent that help me, thank you.
Hello Jacob! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Best login verification system in a government that has too many. Most problems are created after an organization gets new people who want to make a "difference" or put their finger prints on a program. You got it. Don't let some idiot screw it up.
Hello J! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This site has lots of great information on veterans benefits. Very informative and intuitive!
Hello Rick! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Very nice and courteous and straight to the point I spoke to a live representative who told me what I needed to do to verify myself I was done within 5 minutes
Hello Peggy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 4-star review of our service. -ID.me Social Response Team
The interview was excellent and easy the guy who helped me he was great
Hello Wenody! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hope! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team