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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Excellent job, working after hours after watched my tv shows fav I finished my ID.me
It was easy to navigate, simple instructions that were clear and easy and result were give immediately
Hello Cynthia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was simple and to the point. The representative on the video call was very well-mannered and professional. He also was time-efficient, being that it is 11:14pm where I'm at right now and past my bedtime. I didn't know I would have to wait for 30 minutes to see someone, or that I would have to see anyone period. But it was well worth it I believe. Thank you for the experience.
Hello Rodney! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
As long as you have the qualifying documents in hand at the time of the video call, the agent makes the process as quick and as painless as possible.
Hello Neika! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I appreciated that the process was quick and easy and I was able to get my business completed in a short time. Pretty simple actually!
Hello Lyn! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I won't go into the details, but I had a better experience this time around getting verified. The representative was very professional and made the process more enjoyable.
Hello Mason! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
ID.me has provided me a safe and secure method of logging into sensitive accounts and to purchase tickets at a discount.
Hello Arthur! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Appreciate the enthusiastic representative. She did a wonderful job.
Hello Jyo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had technical issues with my phone and agent was super polite and professional
Hello Abraham! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's was so simple and easy and very fast. It wasn't stressful or a long complicated process. Very professional and easy to communicate with.
Hello Rhianna! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Me Gusta la Atencion y el buen trato Cuando hable con la Representante
¡Hola Henry! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Registering with I.D. me was quick and easy! The referee was easy going and friendly...
Hello Lamonne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easier than expected. Thorough and efficient. Makes it very difficult for anyone to use my name, account or information to commit fraud. My experience gives me confidence and reassurance about my account and information is well protected.
Hello Clinton! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
She was very helpful it was easier then I expected I also understood it quite well with no problems at all
Hello Tommy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I completely forgot my password and username to my VA Ebenefits site. The process from ID.ME was very simple and easy to get me back on track with everything. I am so pleased that it was quick to verify my credentials and it's was stress free!
Hello Jay! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Fast easy non stressful I wish everything online was this simple to use
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. -ID.me Social Response Team
Pretty quick service and agent was so professional and helpful. I will Def recommend this service.
Hello Eduardo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It shows the way every steps.
I just followed the instructions and verified me.
Hello Jeong! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I think it would be easier for everyone to just do it by video chat it took like two minutes
Hello Lynn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team