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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Video chat went well and was fast and easy. My cell phone was not working so uploading the forms of ID in order to get a video chat opportunity was much more difficult and frustrating.
As long as you read everything they're asking for, it's easy.
Hello Kendra! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me was user friendly! It was very easy, normally these type services can be very frustrating and hard to navigate.
Hello Linda! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Finally talked to a real live person after trying to resolve these issues of incorrect id cards. It is resolved and it is working. Thank you
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and easy. Great links and easy to follow instructions.
Hello Michael! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Un sistema rápido, sencillo y muy útil para lo que quieras hacer.
¡Hola Ernesto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was fantastic and I will recommend ID.me to my friends and Family
Thanks
Hello Alam! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience vas very well done by you agent. She was very helpful and concise.
Hello Danny! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process was secure, simple, and easy. Thank you so much.
Hello Deirdre! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
As soon as the video call started everything went very quickly and easy great agent & professional.
Hello Willy! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The supporter is very friendly, patient and nice, It help me confident and no anxious.
Hello Khac! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The overall process was VERY simple and didn't overload the user with too much instructions. Step by steps were easy to navigate. The live verification process was even simpler. Showing your IDs, ect... to the rep took less that a minute.
If course, any process goes down better when you are dealing with a thorough rep who is professional, polite, knowledgeable, ECT. THANKS.
Hello Scitt! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Vipul! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your review of our service. -ID.me Social Response Team
Ms Andrea was super nice, patience and fast, helped me resolve my issue
Hello Ana! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was ok I'm kinda slow with computers but I seem to find the help that was needed
Hello John! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Hello Bill! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was simple and easy. I didn't have any problem with the agent understandin etc. I didn't have any problem with the agent
Hello Melissa! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent I had a very comfortable video chat. He knows what his doing thanks for all your help
Hello Lorenzo! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Randy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kim! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team