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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The use of technology was impressive and worked well. The link to scan my face using the selfie technique blew me away. Instructions were clear and easy to follow. It was a timely experience, not too long, not too short, just right. I also like the repeated validation checks and communication that the verification is underway.
My person was Larissa R. She was very kind and helpful and she made me feel like I got all my information done in a comfortable hassle free way!
Hello Katelyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple and easy to use with almost instant results.
Hello Manuel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice agent and simply instruction to get you through
Hello Tenatra! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was ok just hoped it could've been even faster than usual
Hello Kareem! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once you have the proper tax papers and ID it is a simple process.
Hello Chaz! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was very helpful and it also gave me more insight on what I need to do next to identify me
Hello Diane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy process, the instructions were easy to follow, took about 5 minutes
Hello Adrian! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I felt it was secure. It was really fast and easy as well.
Hello Joshua! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought it would be hard but over all it was easy and simple
Hello Derrick! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
I find it good with many discount. It's incredible, in some places I don't have to queue and on purchases I receive 10% or more
Hello Delisanet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nice people and easy to subscribe. Very professional in the video call to confirm the documents provided.
Hello Nelson! We are glad that you were able to verify your identity with ease! Thank you for sharing your experience with ID.me. -ID.me Social Response Team
Hello Glen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good service good lady to work with open late at night
Hello Rebecka! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a process but nothing anyone can do would definitely do it again if I had to, safe and secure so no need in worrying about fruad
Hello Braxston! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Just take the video if you like, l just like the services
Hello Julian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I truly appreciate the ease of use in application, as well as the multipurpose access across an immense variety of networks... to include recognition of prior military service, as well as current capabilities for verification purposes as a medical provider. Greatly appreciated and would definitely recommend for all applicable agencies going forward in the future. - Prior USAF Veteran, Current Licensed Medical Provider
Hello Christina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I finally sat down and took the time to do this, it wasn't as hard as I've been on myself about getting it done.
Hello Tara! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Was still locked out and still cant access my acct. Although it could be something else.
Hello Art! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team