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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Comforting Clearly Spoken and Thorough. I feel reassured that my Identity is secure
He agent wasvery helpful and knowledgeable about what documents i needed to verify my application for south carolina unemployment
Hello Howa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple and effective way to protect your identity!
Hello Melanie! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Had to go on ID.me and was nervous because I don't do well on phone calls but it was very Quick and easy made my experience very pleasurable thank you
Hello Cassandra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Using the program itself is a difficult task. However any issues that I had were quickly forgotten when I worked with Whitney D. Knowledgeable fast and efficient. She's able to quickly identify problems and come up with a solution immediately. Making the ending process of the verification smooth and fast. I would give a 11 out of 10 if I could just because of her. Whatever you're paying her, make it more.
Hello Amanda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
When I first tried I was on the computer for about 2 hours and couldn't get anything to go through I didn't know if it was me or the laptop so thank you for helping me
Hello Evangelina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Kalon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When I needed help changing my password they took the time to help me. Thanks again for your help. Veteran 1968-1972
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is my first time doing this and I like the way they help me thank you.
Hello Gloria! Thank you for your feedback! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Camilo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Everything went relatively fast, a lot faster than if I had to prove my military activity by myself.
Hello Al! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience and thank you. And answer all the questions you need in each account issue
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The problem was that I keep getting emails to verify my identity even thou 3 times I logged in to do that. I even asked if I needed to do something beside logging in. Agent kept asking me for a screen shot and did not understand that there was no screen shot to send! Again the problem is that I keep getting emails to verify my identity and now my identify seems to have expired. I also said that the problem could be that I have two email addresses. I'm not sure what I need to do to resolve this problem. I wanted to call and speak to someone but no phone number was provided!
Hello Marie! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
I find the process a bit frustrating. The site says I am verified however a live person says I am not. That said, with the steps your staff is taking to protect my ID, I am very grateful for your efforts. To me it is worth the frustration. Thank you very much for your efforts. Greatly appreciated!
Hello Douglas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Charlie was very helpful sympathetic an friendly. I thought trying to recover my email would take awhile but it didn't it took not even 10 min.
Hello Angelia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
A simple and straightforward process but at the same time very complete and safe. That builds trust throughout the process
Hello Benjamin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jose! We are glad that you were able to verify your identity with ease. Thank you for your feedback! -ID.me Social Response Team
Was a little confused, bout after I sing in was betty easy.
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The steps was super easy! I thought it was going to be complicated but it was not!
Hello Paulina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The ID.me site is quick, user friendly, and secure.
Hello Marilyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nizam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team