On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The service was excellent and he was very professional.
Hello Daniel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Tamra! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Easy entrance, secure, no bravo Sierra (BS) stay positive it works every time happy veterans day tomorrow to all our veterans and their wonderful families who sacrifice for our great country I am a proud veteran myself
Rampant 66/67
Hello James! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It was very helpful. I appreciate the video chat lady treating me with respect and a smile on
Hello Romaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very fast very easy A gentleman that helped me with Was very courteous The situation was nice
Hello Darrel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The ID verification is quite simple procedure provided you possess right documents.
My issue was resolve in only a couple of minutes and I am now able to get in to where I needed to.
The ID.me website was well-explained and easy to navigate. I went through the instructions with no problem and quickly achieved my goal.
I was scared at first based on my bf's experience, but step by step, I made it through. Pretty easy, the uploading of my proof was a little challenging, I've scanned before, just had to work through it.
Hello Marian! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The woman who assisted me was kind and helpful. The system was a little annoying but she was great. If all of id.me's employees are as helpful as her you're in great shape.
Hello Richard! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very professional very concerned and a straight to the point
Hello Milton! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very professional and good at they job I give them 100% good
Hello Brittany! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I requested a video interview to verify my identity for the IRS website. I received my email and link promptly. Within 3 minutes I was in a live interview with a helpful ID.me agent.
Hello Carmen! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Jason! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It's wonderful and confidential, I thought it will take a longer time but so quick
Hello Nkemakolam! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
My very first time using the app it was difficult at first but. The people at career link help me through it. Very nice people and no I'm some what a pro. And I also signed up for computer class so I can be great on it. I would like to help others like I got help.
Hello MValerie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Desman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team