On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's wonderful and confidential, I thought it will take a longer time but so quick
Hello Nkemakolam! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
My very first time using the app it was difficult at first but. The people at career link help me through it. Very nice people and no I'm some what a pro. And I also signed up for computer class so I can be great on it. I would like to help others like I got help.
Hello MValerie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was having a lot of trouble getting re-qualified for ACP because I didn't understand the directions customer rep I think his name is Shay walked me through it
Hello Winford! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Este servicio fue efectivo, el tiempo de trabajo fue razonable.
¡Hola Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The agent did a great job and make the process very easy to follow.
Happy about the overall system.
Hello Moussa! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was bad at first then it change for the best cause I was suspended for a long time so I hope I'm good
Hello Liltresha! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
It seems to be a secure site somewhat to get through the process. When it comes to the video call don't take long at all overall satisfied
Hello Jamie! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Super easy to use! Super secure! They guide you through all the steps necessary!
Hello Jennifer! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello John! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was easy to sign up. And I have confidence that my log in information is secure and that my account is well protected.
Hello Bill! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me very professional great experience well satisfied I employ others to join
Hello Damond! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Nick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent and easy to use. Keep up the good work going.
Hello Sheshagiri! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
IDme was quick and easy to verify my identity. It's convenient and made things a lot less stressful
Hello Bruce! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Satisfying, smooth and professional. They are very helpful persons and care dor you.
Hello Victor! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Exelente trato en la video llamada y amabilidad. Y puntualidad y muy bien explicado todo siempre con una sonrisa
¡Hola Taina! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
¡Hola Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very professional people that were helping me fill it out.
Hello Ricardo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Just to apply for the TCC number it is very difficult and easy or really hard. Need to be able to go right to apply for the TCC number if you knew where to go to apply.
Thank you,
Hello Edna! If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team