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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great experience with the customer service helped me with everything I needed help with
We called around 1030 pm and Hugh helped me Id myself so I can apply for unemployment. Service was fast and easy. Hugh was great
Hello Tara! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy and fast very secure and accurate helpful and kind
Hello Kathleen! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Anna! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID.me is a secure and trustworthy site to help you sign in to access your SSA benefits.
Hello Alyssa! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Can you ask for much more? It took me about an hour to verify my identity with the state government. Pretty convenient in my book.
Hello Connor! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Make easy to get the information and secure the identity
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Del! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The ID.me site was so easy to use & quick at processing! No problem!
Hello Shelida! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Karla! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was hard at first but as I took my time it became easy first response to
Hello Desman! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The service was excellent and he was very professional.
Hello Daniel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Tamra! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Easy entrance, secure, no bravo Sierra (BS) stay positive it works every time happy veterans day tomorrow to all our veterans and their wonderful families who sacrifice for our great country I am a proud veteran myself
Rampant 66/67
Hello James! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
It was very helpful. I appreciate the video chat lady treating me with respect and a smile on
Hello Romaine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very fast very easy A gentleman that helped me with Was very courteous The situation was nice
Hello Darrel! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The ID verification is quite simple procedure provided you possess right documents.
My issue was resolve in only a couple of minutes and I am now able to get in to where I needed to.
The ID.me website was well-explained and easy to navigate. I went through the instructions with no problem and quickly achieved my goal.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team