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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Quick and easy the representative guided me through it without any confusion whatsoever
Hello Edwin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great all around experience very fast very simple very professional
Hello Andrew! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very helpful I didn't understand slot about what I had to do and the video chat person was so patient I have no experience with the internet so he helped me was I can understand what I was doing so I step by step and
Hello Eldridge! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My agent was professional, polite and easy to work with.
Hello Michael! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience with ID.me was excellent. Directions for preparing for the interview were clear. The interviewer was very professional and provided clear communication throughout the process. I would not hesitate to recommend using this process to others!
Hello Brenda! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
There team was patient. And understanding.The whole process went smoothly.
Hello Franz! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The experience was great, fast and satisfying. I am pleased to say my grandfather or grandmother can use this platform it very easy to use.
Hello Sean! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Omar! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The process is a bit monotonous, but if this is how to protect my identity, so be it.
Hello Dale! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Nice friendly people who was curious at all times made sure I had the help I needed
Hello Delores! We are glad that you were able to complete the identity verification process successfully. We appreciate your 4-star review of our member support team and ID.me. -ID.me Social Response Team
At first it seem to be a pain but, you are protecting my identity and keeping the system secure and free of scammers!
Hello Floyd! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I have the best of experience with the filing process
Hello Lolitta! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and easy to use. Directions were easy to follow.
Hello Jacqueline! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Id.me is very secure, and your ID is another layer of protection. It's the QR code of the online security in opt-ins. I love the scanning layer they exhibit on their secure platform. If you are looking for security with online logins, absolute security-related then ID.me is were you will find the top notch secure website that offers step-by-step instructions to locking without a key to be concerned about, get there and unlock your security today, it's works for me, an I love it!
Hello Larry! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very helpful and the lady was polite and easy to talk to.
Hello Charles! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
They did good with what I needed done because I didn't know what to do so they help me so much
Hello Carrie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me offers a very quick experience and I feel confident my information is safe. Moreover, the person I dealt with (Karina) was very kind, professional, helpful, and knowledgable.
Hello Vladimir! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I used ID.me to obtain my Military Discount (retired) with a Supplier that is directly linked to ID.me. After I registered for the first time with ID.me, I was able to use my linked Account ID during the Supplier's Check-out Process, and automatically received my Discount when placing my Order.
Hello George! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Simple, friendly and fast service. Verification process was very smooth
Hello Tuan! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team