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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was very easy and understandable. Also the person that help me was very respectful and gave me a good understanding on what I needed to do
Hello Michael! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It was Wonderful and excellent and I will like to use it again also refer someone
Hello Emmanuel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My agent was very knowledgeable and clearly spoken.
Hello Kelvin! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Yesterday the website had a lot of glitches and it was very frustrating, but I tried again today, and everything went smoothly. The agent I was connected with was knowledgeable and friendly.
Hello Christina! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
In order to capture a very nice discount I had to verify being a military veteran. The retailer used ID.me and I decided to use this service to capture my discount. It was a very easy process to use and I was then able to capture my veteran's discount.
Hello Hal! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
I am not tech savvy at all. But this was easy to use and had clear concise directions. Only took a few minutes to complete.
Hello Sheri! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Amy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fantastic so easy to use and fast very simple to use thank you for all the help
Hello Roger! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fastest and easiest sign up I've had to do. Clear step by step instructions.
Hello Ursula! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great she was very nice and it was quick and simple
Hello Shanda! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Outstanding representative to service my needs. Easy going customer service skills exercised. I was very well pleased.
Hello Brian! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The video agent I worked with was so professional. She was very polite and verified my information in a very timely manner.
Hello Stella! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Easy and fast. Very helpful and patient with me. Good to know they do this to prevent identity theft.
Hello David! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I feel my information is more protected and free of fraud thankful for this extra security it is very important.
Hello Shayteka! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello James! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
All is good he answer all my questions and he is so accommodating
Hello Ronald! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
I thought I was going to be hard but the directions were pretty easy to follow
Hello Derwood! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very happy with the service, every question was simple and short
Hello Marsha! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shonn! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team