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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had a nice experience with id.me
Maybe they can work on upgrading the camera quality in the future. Other than that, everything else was fine.
I'd come to expect these sign up and login processes to be clunky, time-consuming, and more often than not ineffectual, meaning there's a hang up somewhere and what you came to do can't be completed. Not so this time. The process was simple, straightforward, and appears to be secure. Best of all it was completed all in a timely manner. Thank you!
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very efficient and secure. I was greatly appreciative of the assistance provided by the technician and everything was very fast and efficient.
Hello Kurt! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All I had to do was follow very simple, step by step instructions to complete the process which didn't take very long at all. Now I feel my personal information is much safer and more secure.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent customer service and took their time making sure I was ok with everything it made me very comfortable
Hello Marlon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast friendly service from the operator. Operator was very friendly and helpful and asking me questions and took her time
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The set up was easy. I just had to show my authentic identification. I got emails letting me know when to follow the next steps. Once I've followed all the steps, the process was easy sailing. The wait time for an authenticator sucks. That's about it. I'm glad I've taken care of this now instead of later.
Hello Dorian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm pleased with everything.i hope i can use this on my computer too.
Hello Linda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Ā”Hola Evelia! Gracias por el tiempo que se ha tomado para dejar una reseƱa. Ā”Lo apreciamos mucho! Si usted le gustarĆa ofrecer un comentario adicional, por favor mandanos un correo electrĆ³nico a [email protected]. -ID.me Social Response Team
I am very pleased and happy with the services of IDme. The team was there for me when I needed them the most.
Hello Winniefred! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
As soon as I went on the site everything was simple, the instructions were easy to read so you couldn't get it wrong
Hello Nicole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Scott! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good very good experience and satisfied in keeping my information under confidentially
Hello Martha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Step by step instructions were easy to follow. At first I was a little intimidated, but once I got started it was very simple to use.
Hello Dan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
El personal muy atento y la aplicaciĆ³n tiene muchas opciones para resolver los problemas
I have used other ID verifying platform and for some reason each of them reject my application because I got married and my last name is not the same 20yrs ago when i enlisted(military verification). It was so frustrating jumping through loops to prove I am who I am but ID.me was smart and made the connection. I was pleasantly relieved to be honest and hope ID.me gets more attention as the platform to use.
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Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All This is weird & a little too personal. This needs improvement & a team to monitor the security of this platform. To Much Personal information freely given away at a websites expense.
Hello Isaiah! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team