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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Lots of steps to get through the various documents and uploading. I am nervous about what has happened to my document pictures because of identity theft.
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good experience and thank you so very much for your help
Hello Rochelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very helpful and professional, empathic due I don't speak English and my daughter translate for us
Hello Amparo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once I got to the Referee, the call was fast and every efficient
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took a few minutes of your time and you were done. It's important to do so make sure you do it.
Hello Joseph! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was ok kinda took awhile but it's was all right I guess
Hello Adrian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast easy and very efficient nice operator and very easy process not too many questions
Hello Hasmine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent best experience I had in a long time recommended service to everyone quick easy just plain out wonderful
Hello Darlene! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Milena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Troy! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
It was very easy to do. Only took a few seconds. I understand why this process is necessary.
Hello Philip! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am happy that u guys could help and have understand in your work i which u guys all the best coming this year and property in want u guy do long life right true thank again.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was extremely easy.Makes me feel secure and safe
Hello Mustafa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy to use and you save your time by not going to the irs office I like it. No appointment needed sitting at home and DONE.
Hello Mohammed! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was happy to take advantage of this service. My husband, who is a veteran, has used this service. I was unaware that non-military could use it! My husband says that I will love it!
Hello Laurie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed to change my email address to my new one and my agent was extremely helpful and walked me through everything without being condescending… he treated me (80 years old) with kindness and respect
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The guy was awesome and did not take long at all. He handled it fast greatly appreciated.
Hello Samantha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Uploading documents and getting them verified was kinda complicated but overall everything was petty easy
Hello Shante! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Needed my service record to qualify for a Cosco Membership. Normally taking a trip to town and standing in line for a while and then having to wait for delivery or driving to town again. ID.me allowed me to complete my VA Verification online and apply for the Cosco Membership at the same time. Thanks is not proper for something so easy for a change.
Hello Lee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eddy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team