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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had to enter my info two times before it would accept because the directions for what to enter when using a veterans drivers license was not specified as to what to do next.
Good and resourceful. Person was very helpful. Was the first time using video.
Hello Jimmy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The lady was very patient I'm not computer savvy I needed a lot of help
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My ID.me experience was great. I had to be redirected to upload documents I have uploaded before but the guided questions and instructions made the experience smooth and easy to follow. The human contact during the video chat was helpful and understanding. The feedback and options were straightforward and direct. I just hope that the results will be favorable as I dealt with uploading my documents.
Hello Mene! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had my number changed since my last sign into IRS.gov so I had to create a new ID.me. Which was a hassle at first getting the necessary documents, taking pics and then having to do a live video call to validate everything. BUT when you realize this is for your safety it's worth it and the live video call maybe lasted 5 minutes and the rep was professional, personable and friendly.
Hello Connie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When other logins fail, ID me works every time. I don't understand why it's so difficult to login to the VA. I am glad though that it seems very secure.
Hello Becky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was very easy to follow instructions step by step, what items I needed to provide and the fact that I could save my information and return later to complete if necessary.
Hello Bart! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Concerns about security were settled by the time the experience was completed. The survey after was more confirmation that private information was secure
Hello Diane! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A simple call to Lowes customer service and I easily logged into Lowes ID.me. I did it in about 10 minutes and succeeded the first time.
Hello Roberta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy,fast and simple. The way things should be.
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed some of my tax forms, so the IRS sent me here to verify my identity. The process was so simple and painless. I had my account up and running in less than 5 mins. I was able to quickly get my tax forms I needed. Great site.
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process is user friendly but secure. It makes you feel better that someone would have to pass a facial scan to be able to log into your account.
Hello Lissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy buena atención de parte de bárbara muy amable y muy buena ayuda estaré muy agradecido x ayudarme y estaré en espera de q se resuelva pronto mi problema
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great fast and simple agents are friendly approachable and professional
Hello Cecilia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Rosa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everyone was gracious and helpful. When I was stuck on a page I got very good help in the process
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The representative was very efficient and very professional throughout the whole time
Hello Misty! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Tuve una experiencia maravillosa.
Por problemas de incapacidad visual tuve necesidad de ayuda adicional tanto de mi hijo como de las 2 personas que me atendieron.
Dios las bendiga
¡Hola Dora! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Great customer service. The employee was knowledgeable, kind and patient with me. He was an example of excellent customer service.
Hello Nakia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team