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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Agent was thorough and professional in my video call
Very well satisfied and great customer support. Very helpful and understanding.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The directions are really easy to follow. I expected it to be much more difficult.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy - but the process of deleting cookies and requesting "video id" and photos of ID cards be deleted is NOT fast and easy. I used this because the alternative was going to be more tedious and difficult.
Service is professional and efficient. The ID me process is relatively straightforward given how secure the app has to be and what it has to do.
Hello Jake! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall I like id.me. I've had an acct for years and it's always allowed me to receive discounts that I wouldn't have known about otherwise. They're also great about sending emails for promotions and things like that. It's very secure and it's one site I don't worry about as far as scams & being hacked goes. The only thing I've been slightly annoyed and had a little difficulty with was updating my info. It takes a day or so after you provide the correct documents for the info to be reviewed and approved. I did have to do extra steps to verify my identity as well even though I've had an acct for years. FYI if you have to do the facial scan it's better to do it on a laptop vs your phone. When I did it on my phone I got a msg saying I needed to have a video call with a rep but everything went through fine when the scan was done on my laptop and I didn't need to speak with a representative. So, other than a few time consuming obstacles when it came to the verification process it's great and I'll recommend it to everyone.
Hello Rebecca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy very well understood. Simpley a person needs to be patience. Do to high commands of other callers and questions
Hello Dimetrius! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The first day I couldn't get it done by PC.
When we (very helpful Arlene) switched to my cell phone it froze my phone.
Day two, again with Arlene, it was much smoother.
Hello Richard! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The full ID.me experience was easy. The user interface made everything simple to get started. The person who helped me was professional and took care of everything in a few minutes
Hello Greg! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I appreciate you all for your time spent with me and
I enjoy every moment with you guys thanks and keep it up
Hello Bibiana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Video chat from my computer did not work, however the agent was able to send a link to my cell phone which worked amazing well.
Hello Prentiss! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was Great took only minutes they were pleasant knowledgeable Security is their number one priority. Great System!
Hello Carolyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I added the app to my phone when I saw the ebenefits page said there was an app available.the app worked fine.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not very good when it comes to using my phone. Fewer steps would be useful.
Hello Joseph! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
I am 100% sure that my identity is safe. The way that the process is there's no way that anybody can try to use my identity.
Hello Dawn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Signed up for Medicare in less than 15 minutes. Instructions were easy to follow and fast execution
Hello Timothy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I have been dealing with identity issues for a while now and thought today was going to be painful. Lucky ID.me let me prove I am who I say I am fairly quickly without multiple forms of ID, paperwork, bills, Etc.
Hello La-Guam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was excellent I tried the other to steps to verify my ID.me it was some what different and a little difficult if you are a person that do not have much computer experience the ID.me verify that I did was setting up an appointment at the nearest UPS logistics store bring in the proper ID and hand it over to the ups store clerk and they scanned my ID with in seconds and the process was finish fast service excellent customer service
Hello Steven! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience. Quick reliable and easy to access. Very helpful
Hello Swayanprava! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It easy to do and it was easy to talk to the people
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Celina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team