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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was surprised on how easy and effortlessly I was able to setup the account
Great, very patient and the young lady who helped me was very welcoming.
Hello Lanette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed the fastest way to get ahold of my Tax Returns and W2's, however I did not have an online account setup with the IRS. It was extremely easy to get verified and my new account was setup within 5 minutes.
Hello Brandon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast, secure, reliable. Referee was calm, professional, spoke clearly, focused, made eye contact and smiled offen. The referee also made my video call feel realistic and not like an automated system.
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The representative was kind courteous and personable. He was professional and made the process Simple, easy, and fast. I appreciated his help.
Hello Rachel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Life changing. I can now move forward with knowing it's ok for me to be a mutt
Hello Anastasia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
After getting all my documents ready for ID.ME registration, I felt my account was made very secure. My Customer Service Representative was so awesome navigating through the process.
Hello Dawn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Kevin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took me days to figure out how to get myself in. Once I figured it out, it was fine.
Hello Susan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was awesome thanks I really enjoyed it I hope everything else could be this so easy
Hello Amy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I love to work I love to clean and everything else I'm a hard worker
Hello Bridget! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
From beginning to end this system works!
Rest assured your identity is secure
Hello Christina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall, your site is easy to use. It can use a little improvement, just like anything else. If you can help out the VA a little more on getting ID cards and downloading document to their site it would be fantastic. Thank you for your help.
Rock
Hello Rock! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I believe the process was not nearly as difficult as it could have been. In the end, it went well, was easy and painless.
Hello Jody! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All in all good system in my opinion. Picture ID,front and back...facial scan... CODE TO PHONE NUMBER GOOD SECURITY
Hello Allan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very smooth process. Will recommend to colleagues, friends and family.
Hello Gary! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very professional and helpful and new experience for me and look forward to any other experiences with video chats
Hello Melissa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first it was horrible because I had issues getting my documents accepted.but video agent really turned things around and made my overall experience great.
Hello Carrie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was ok. I think it took a while to have it all said and done but we'll it finally did and I'm glad I can show it off to the people and right opportunity that might request the verification.
Hello Dionne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good experience. Respectful the agent was nice professional had patience with me.
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team