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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was to have the experience on here to do more on this website.
Painless, direct and professional. My interaction with Danna was seamless, quick, direct and very relaxed.
Danna was excellent in her interactions with me and I was amazed that it was so rapid from start to finish.
Our first connection I lost my camera view and she promptly sent another link and I was able to get camera to work.
I appreciated her professionalism in dealing with that snafu quickly and efficiently.
Danna is a valuable asset to your organization.
Hello Alvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
At first it was a little confusing to keep filing the same papers more then once
Hello Frank! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It something new trying to get a understanding how it work but once I get it I understand it all more better
I needed a little help from someone more experienced with computers
Hello Anne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent I appreciate everything he did for me because it took me a long time to get in touch
Hello Forrest! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience was quite helpful. I hope this will also help the IRS to locate my tax returns for 2020 and 2021.
Hello Joy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and safe! Security awesome and I'm satisfied!
Hello Norma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
While it was frustrating at times, I know that it was because of my poor connection to the internet and I kept entering things wrong. I felt safe giving them the personal information they asked for and will be able to help my mother get an account. The woman who video verified my information was very approachable, friendly, knowledgeable, and patient. She went above and beyond and I appreciate it.
Hello Sara! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent everything went well thank u for ur service
Hello Drevian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID me is secure, accurate, and works well. The process works great. Love the two step verification.
Hello Chad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Gracias por sus atenciones, el primer agente que me contestó tuvo paciencia y me consiguió alguien que hablaba español.
¡Hola Maria! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Experience was simple and accurate. Process took about 20 or 30 minutes. Thank God process is safe and secure. Enjoyed video chat with scan of identification.
Hello Kristy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Once you start the process on your own. You will be guided to upload your ID of choice. If you get prompted to continue with a Video call, don't get discourage. It might be, extra insurance for proof of ID in the hands of the correct person.
The ID.me personnel is patient, approachable and professional. Be sure to have your documents at hand to show up for. Also, I tried using my mobile device, but laptop or computer with video and audio, will be much better experience. Once connected appropriately, you will be asked a few question, and then proceed to show in real time, the ID you uploaded to the system.
Very important to have the app for ZOOM available, in case of need. You will thank me! The process was very quick, but you need to be prepared, remember that always. After that should be piece of cake.
Hello Guiarionex! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a good experience n I hope to get tell other people about it
Hello Stanley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Es un problema cuando uno no entiende pero mi hija me ayudo.
¡Hola Gloria! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a [email protected] para obtener ayuda. ¡Gracias! -ID.me Social Response Team
Excellent she was very professional and kind respectful and understanding and she took her time to help me do the camera switch so she could see my ID my social and I just love her love everything about her
Hello Quinshay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was outstanding. I found it very easy to move around my account once I set up my profile.
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team