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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience with ID.me was outstanding. I found it very easy to move around my account once I set up my profile.
ID.me helped a technically challenged individual (me) through the process. I'd recommend them to everyone interested.
Hello Madeleine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process to verify is quick and simple. Very useful tool.
Hello Blake! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I have made several attempts to verify my identity with ID.ME through various government organizations and the questions that are asked through the Fair Credit Reporting Act (they have a lot of misinformation about me, totally WRONG on the part of FAIR CREDIT REPORTING) I needed access to a particular government website so today I decided to do the video chat With Linda A. At ID.ME. Com and I uploaded all the documents that were needed for identification and I got on the video chat with Linda A. And I have to say the process was very easy with Linda's help. My advice to anyone needing to prove their identity through a government website using ID.ME.com to choose the video chat option, it is so much better than trying to verify the Fair Credit Reporting Act questions which can be totally inaccurate questions. If you don't connect with Linda A. Hopefully you will get a agent who is as professional as her
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The treatment was very kind and professional. Thanks help me.
Hello Cristal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All 10's. The representative was polite and very well experienced with any questions I had.
Hello Sharyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Enlisting into the system was simple and easy. I recommend the web site to those who are interested in opening up a portal to several govt agencies.
Hello Goody! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My first time experiencing With ID. Me was excellent, fast, professional and was a good service with a good amount of time. I actually would recommend this to anyone that would be able to have to do this. Good job and well done. Excellent service it was.
Hello Delberta! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue de rapido entendimiento y si sigues coreectamente las instrucciones llegas al objetivo de tener tu ID.me
¡Hola Berenice! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was interesting to know didn't have to wait in lines or call backs, fast and easy I would recommend to anybody
Hello Emmitt! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's an easy and faster way to get your info plus secure. I recommended to use it
Hello Ana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy fast and reliable information, it is like plug and play and would recommend to anyone who also needs to take this program
Hello Vadim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I feel so safe and secure on id.me site. Im very grateful for all the ways and things that the site has still to learn to keep all out information 100% secure.
Hello Christina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was having problems linking my info with help from some on the phone me thru it now it's easy log in
Hello Ruben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very simple, secure very accurate doing a real good job of getting it done, very easy to take picture my id.me is awesome, don't be afraid to do this its very simple
Hello Peggy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is my first time using ID.me and was very impressed. The information that is needed to signup, is just a tiny bit, and the speed at which it took to verify that tiny bit of info is surprising. That is why using ID.me as a verification process, prior to accessing those important sites that holds your life information. ID.me in my words is the frontline security (steel door) prior to entering the vault I encourage others to use this site where offered it takes just a few minutes to prevent years of headaches; I know firsthand!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was directed to this site (ID.me) when I needed to verify my identification for a Lowes Home Improvement application. I found the site to be safe, fast, and easy to understand. I have used this site in the past for submitting government documents and I have found it to be trustworthy and reliable.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Hermes! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy, very helpful. Customer service was very good. It is a better experience than going into an office.
Hello Ray! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All steps on connecting to IRS and Social Security were fine and secure. Communication with my email and cell phone were well organized. I took and verified pictures of my Driver's License but I could not find the Web page to switch to on my cell phone after taking selfie and scaning my face.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team