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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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When logging in they sent a verification text to my phone. To upload a picture of my ID they sent a link to the same phone. Finally, they made me wait for a video call (on the same phone) because they couldn't verify that the phone I used throughout the process was my phone. If you don't think it's my phone, don't FORCE me to use it to verify MY identity.
I started and finished with ease. Had no problems with the instructions given, was able to get through within an hour.
This is the easiest and most intuitive way to confirm my identity. It was fast and simple and effective.
Easy step by step process to request documents. My cousin who is also in the military (Air Force) put me on to Id ME.
I initially had trouble uploading my ID and taking a photo of my face. Even though I followed the instructions, the system didn't work, so I switched to the video call option. I had to wait for almost 30 minutes, and I wasn't sure what to expect. But then, a kind and professional representative appeared on the screen and patiently guided me through the process, step by step—even though it was already late in the evening. I needed to access my IRS records to confirm I hadn't filed any taxes for 2023 or 2024, as I arrived in the U.S. in October 2023 and didn't start working until February 2025. I had already faxed my 4506-T form in early July, but I hadn't received any response. I'm especially concerned because I need the confirmation for my daughter's FAFSA application for the 2026 school year. Although I still haven't received the 4506-T response, verifying my identity through ID.me gave me at least some confirmation that no tax filings were on record. I'm very grateful for the support from the video call representative, and I hope the IRS will improve the response time in the future.
I've used IDMe for a number of years. Some outstanding deals, trustworthy, and a sense of appreciation for a 38 year career in public safety.
If you follow the directions, it's easy. If you do not follow the directions, It's useless. So…. Follow the directions
We work hard, and see a lot of not fun stuff. That we had no idea we were signing up for, but id me pays back with great discounts for all kinds of cool stuff. Plus, user friendly!
Not happy with the experience. You guys inputted the wrong information. Now I have to wait 3 days to get it fix. Now I can't apply for edd
Wanted to check my estimated tax balances. It appeared that I must go through ID.me. The process/software did not work well with my phone. Prompted me to take a photo of a government ID but didn't open my camera but went to the camera file. Had to dump out and take fresh photos. Tried again. Self service didn't work. Went to video call. That worked. Text messages to my cell worked. The follow up call came to my land line. This made it impossible to be able to access my records remotely. The whole process was fragmented and not intuitive. The MFA is over the top.
It was an easy process. I went into the unemployment office to change my password and username it was very easy. I believe I was moving a little too fast at home.
But I guess it worked waiting on verify I'd to the confirmation number to twc, and the unemployment office. It could take up to 5 business days
Es un buen lugar para hacer todo los pasos necesarios, rápidos y seguridad. Lo recomiendo muy bien, sin problemas ni preocupaciones
Could not login. Too many requirements for my current situation. Tried calling and after an hour with no answer I just hung up!
Un proceso muy satisfactorio y rapido para solucionar los problemas con la verificación de identidad
The ID.me verification gave an error stating 'you may have already verified on another account'. I have not. Was very difficult finding support as ID.me just wants to present FAQs which don't help. Live support is not an option, and it was difficult even finding a way to contact them. It's clear they want to invest minimal in support and their verification system is flawed.
Estoy muy satisfecho y excelente procedimiento y muy buena calidad de videollamada y excelente atendido por e personal
After the video call, it took me almost an entire afternoon to look for the link to access my IRS transcript. Instead, it gave me several options to which I clicked, and clicked and clicked and finally, through sheer luck, found the number that would give me the answer. To my relief, I dialed the number and after several prompts, it finally told me my Tax transcript will be mailed to me within 5 to 10 days. Really! A secure password should more than suffice. Go back to the old way. Will my views be respected or will be penalized by being truthful?
There is No live human service. The system is full of glitches and there is no choice but to waste SOOOOO much time going in circles with a poorly programmed tech company. I HATE it. I would literally rather wait 2 hours in line to talk to a human being in person to verify my id.
All I'm trying to do is add my phone number to my account. I don't know how to do this, and I can't get an answer from support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members