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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My Social Security account was set up years ago to my personal email as user name. It appears email user names are no longer allowed to access accounts, so I used ID.me to get where I needed to be.
The representative that helped me was so kind & displayed a positive attitude! Very helpful.
Hello Regina! Thank you for your feedback regarding the verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
At fist wast sure if i should use IDME but now i know that i made the right decision and it was very simple to convenient to use. I am very satisfied.
Hello Nemanja! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
The site makes me do a video call every time. But I have to say Barbara was a really nice lady. And had to call me three times because my phone messed the call. Thanks Barbara
Hello Martha! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Completely easy with proper identification worth the wait
Hello Connie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I used these services to access historical tax information through irs.gov. I was dreading using a third-party for self-identification but it was so easy to use. The technology is wild. They take a picture of your face to verify your identity along with a couple other things.
Hello Jen! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It seemed like it took a long time to get everything done but the lady on the video call was extremely nice and helpful.
Hello Rodney! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Soy una persona de edad adulta y la chica que me atendió me ayudó mucho para que comprendiera ls preguntas. Gracias.
¡Hola Rosalva! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Best customer service had in a long time. Knowledgeable, polite, very impressive.
Hello Diana! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was great thank you it was great thank you so much for the help.
Hello George! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very good it wasn't hard at all the agents was very helpful and I think the the id me really works great
Hello Jamane! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Muy buena, mucha atención y muy amables
Siempre atendiendo con mucha amabilidad
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Have to keep logging in over and over. It ends up taking so long to get information
Hello Rose! Thank you for sharing your experience with ID.me. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
It was fast it was easy the lady was really nice it was simple I would do it again
Hello Cassie! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Nice person quick n easy Process I would highly recommend these people is it to be pretty secure
Hello Kelvin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to use and understand. Instructions were given in a clear and easy to use method that was simple to use.
Hello Jimmy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was quick and super easy to use and all my information was secured super fast
Hello Anderson! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
So fast no problems very good service,clear and easy to understand all details.
Hello Michael! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had a very easy time setting up my account with ID.me. The integration between the mobile app and the registration process was excellent - I highly recommend using this app to register new accounts.
Hello Dave! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took 6 times to get the face scan an I had to move around to another place to get the scan done
Hello Robert! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis! We are glad that you were able to access the SSA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team