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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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So fast no problems very good service,clear and easy to understand all details.
I had a very easy time setting up my account with ID.me. The integration between the mobile app and the registration process was excellent - I highly recommend using this app to register new accounts.
Hello Dave! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took 6 times to get the face scan an I had to move around to another place to get the scan done
Hello Robert! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Quick, easy to use, easy to navigate. Works as expected. No issues with uploading, consolidated process.
Hello Samantha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Verification is quick as long as you take good pictures that have good lighting. I tried 4 separate times, and gave up. The 5th time I tried I made sure I had a clear nice light, and it went through very fast and easy.
Hello Keiana! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Both members did a great job to rectify my issue that I had in verification process in
Hello Dale! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Very helpful This part of the experience is not so satisfied 50 characters I gave your review and you asked for more
Hello George! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Bezstaida (excuse me if I spelled it wrong) was quick and efficient as well as professional!
Hello Kenyatta! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and polite.lady was very helpful and very nic
Hello Ernesto! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The site is easy to use. The process does not take long.
Hello Amanda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a pleasant experience and professional although I still worry about giving out so much information online.
Hello Darryl! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I initially expected the process to be tedious and time consuming. However, I was pleasantly surprised by the simplicity, yet thoroughness of the process.
Hello Tiana! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
In the past ID.me has been difficult, they have seem to improve the process and it went smooth just read the directions and it will go smooth.
Hello Gene! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Everything was easy an fast no problems thanks December 5,2023
Hello Christopher! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was very smooth. Connecting with an agent was quick I feel that the process was secure.
Hello Tyler! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Darin! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Had some issues getting verified online but with the help a ID.Me personnel was able to get me connected for a video chat and verified.
Hello Jack! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Great quick and easy the gal was hot and easy to talk to. Great lips, made the experience worth while.
Hello Derek! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Juan! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello i cant sing in to my ssi so i had to do this ID me in order to sing into my Social Security and i did it i was ID by a video call i was ID after the call so i try to login to my Social Security and i still can't sing in to my Social Security page it is say to me that my password is not right so i change the password and i sill can't login into my Social Security page...what can i do now?
Hello Jimmy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team