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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had a wonderful experience.I was treated with respect and courtesy. The costumer service representative was knowledgeable as well as kind.
Hello Walter! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
My experience on zoom was suberp excellent services however carroll county gdol need more instruction as to what to do when you cant use your first email
Hello Pamela! We sincerely apologize for this frustrating experience. We are happy to help. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
The lady that attended me was really professional and quick about it. She answered my questions and we got the call done in less than 5 mins i think.
Hello Jose! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Its was quick and professional, very helpful and pleasant
Hello Kristin! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The easy to understand series of steps were easy to navigate...and allowed me to quickly get the job done.
Mr Mansoor was able to see and address the conflicting issue to resolve my IDME duplicate acct problem. Thank you so much!
The agent I was speaking with was very friendly and helpful
Everything was easy to understand and very fast. Nothing was complicated or took anytime at all.
My experience was great. My email had changed when I moved different state. I had been trying to get it fixed since you can't have 2 accounts. The zoom call worked out great now I know the original account will be updated and should have no more problems.
Realmente fue una experiencia grata poder tener ayuda del equipo de trabajo y sobre todo que pude conocer gente nueva gracias
Excelente trato. Muy profesionales y atento. Grácias
I enjoy looking at the amount I make every year. Have been working since the beginning of 2005
Once I received these instructions the process was easy
Very easy to set up and use
Found out my electronic filing did not go through and start to fix it
Beats waiting on hold for an hour
ID.me is available 24 hours a day. This makes it easy to verify information to access governmemnt services. Great experience. Easy to use.
Hello Tracy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was great but I was not impressed by the fact that I had to take a photo of the liscence
Hello Jason! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The operators with ID.me were very helpful and professional in helping me get verified.
Hello Andrew! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Thank you for the excellent service, toke less then 5 minutes and was very helpful
Hello Paul! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Coral! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team