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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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If only the DMV were this less painful. Great and quick service overall
Hello Al! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The agent was super effector t and sped through the process as I was on break.
Hello Tia! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
My experience with ID.me was a great experience, cause they have professional, knowledgeable, very polite and friendly Representative just waiting to help you with your issues.
Hello Michael! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Quick and easy solving my issue. Appreciate Nigel, he was very helpful and professional.
Hello Jordan! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It is a very comfortable feeling knowing that ID.me is an extremely secure & trustworthy entity in regard to my most sensitive identifiable documents. Following the process through, it is very transparent that this platform is hack-proof and a fortress of security. I am very confident that my information is absolutely safe and secure with them.
Hello Michael! We are so pleased to learn that you felt secure using our service. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
This is actually my 1st timebusing id me. I actually thought it was going to be hard to complete. And ot is actually great for id purposes.
Hello Gerlicia! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Was very simple, and finished in a few minutes, great help!
Hello Jaleel! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello John! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Fast and easy i promise it didn't take me long I would suggest everyone to use it have your documents ready to go and they are nice. People won't waste your time or scam you.
Hello Mark! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Simple. Fast. No Hasle my agent was very helpful and extremely proffesional. Entire call lasted 5 minutes if that.
Hello Kameron! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, -ID.me
I was having the video chat issues and my meeting host was on it she walked me through it with ease very understanding and super nice. After the video issues were resolved the whole meeting took 5 minutes and I was on my way. Thank you.
Hello Brian! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Good in help was good they help me with everything I need it
Hello Robert! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
This experience was awesome, very professional, leaves the client in the video in satisfaction by making sure the client has all information he/she need. Setup process and procedure was very simple
Hello Jasmine! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The agent was very helpful and nice. She was very professional and she did her job and it didn't take that long.
Hello Markela! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fabulous fast and pleasant I'm not great at computers but this was very easy to do
Thank you
Hello Judy! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The gentleman on the phone helped me very much. He answered my questions and everything went quick and smooth
Hello Joseph! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Great customer service Josh was very helpful and professional
Hello Lyndon! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Bueno, siempre y cuando se puede conectar desempleo directamente
¡Hola Miguel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -Olivia, ID.me
Amazing experience, thank for your help. I was very pleased to see secure security measures.
Hello Christina! We are so pleased to learn that you felt secure using our service. We appreciate your 5-star review of your experience with ID.me. -Olivia, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexia! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me