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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I enjoyed my first time never experienced before. It was personal the man was polite.
Awesome, I don't know what else to say the experience was necessary I guess.
Hello Alphonso! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Good job very professional love the team had a great experience with the worker help me out very well
Hello Marice! Thank you for your comments regarding our member support team. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I'd.me if you have all your documents and are correct the process is straight forward and quite simple.
Hello Wayne! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
I am pleased with how fast friendly and knowledgeable the lady was that helped me
Hello Alexis! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I needed this for IRS interactions. The process was relatively easy and quick.
Hello Glenda! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I was trying to get information on my unemployment benefit for the pandemic relief
Hello Hiram! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Very confusing at times but hopefully it was worth it
Hello Donovan! Thank you for sharing your experience with ID.me. We appreciate your feedback! —Olivia, ID.me
Mi experiencia no fue buena porque hice mi verificacion en mayo,estoy en diciembre y aun no recibo mi reembolso
¡Hola Maribel! Gracias por el tiempo que se ha tomado para dejar una reseña. Lo apreciamos mucho. El trabajo de ID.me se limita al proceso de verificación de identidad. Por favor comunÃquese con el IRS si tiene alguna pregunta relacionada a su declaración de impuestos. -ID.me Social Response Team
A pain in the $#*! to access benefieries travel. And after getting authorized I can't access my travel claims because of a problem
Hello Bret! We appreciate your bringing this to our attention. We are here to help. For assistance, please email us at [email protected] for assistance. —Olivia, ID.me
She has great customer service friendly clear voice
Hello Chris! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Very nice approachable person to help navigate me through. Very quick and easy. Thank you
Hello Stacey! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
ID.me was a quick easy and effective way to verify my identity with the state.
Hello Jeffrey! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I enjoyed id.me, cuz the agent was nice, respectful, and professional... Also it was fast and quick to do
Hello Yakiesha! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Good experience nice and quick what they was doing and it was a good experience just waiting on to get my money
Hello Nathaniel! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Well it was good but took a long time to do...so I got upset a little. But other then that it was a good thing to do..
Hello Rachelle! Thank you for sharing your experience with ID.me. We appreciate your feedback, and we’re grateful for your ideas to improve. —Olivia, ID.me
Was great serv I ce wonderful lovely exciting. Blah blah blah blah blah blah blah blah blah blah blah blah blah blah blahbbbbn n tttdx cool jghhvjkk I hi I b by u u klkgfuiif to HD if ucg GJ kc c b Jojo no khhjjbbbmjh b
Hello Cindy! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Impressive and amazing experience.
Easy to connect with a helpful agent to complete the process.
Hello Zardar! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Didn't take long was fast and easy and the person was helping was very friendly
Hello Esmeralda! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was informative and very quick. I wasn't expecting to get connected to someone for a video chat so soon as well.
Hello Robert! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me