On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast and correct way to verify, the rep was courteous and helpful.
Efficient excellent polite customer service, so easy. Video was clear!
Hello Jarita! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The service was very very good and very very fast. I could nit be more satisfied.
Hello Jewel! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was a great experience for me an want to thank you so much for that experience
Hello Francois! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I didn't realize that they wanted my street address instead of our actual mailing address. She was patient with me but would be nice if they say the physical address or mailing address.
Hello David! We’re happy you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We are always looking for ideas to improve and I’ll pass it along to our team. We’re grateful for your ideas to improve. —Olivia, ID.me
Much easier than I had thought it would be. Representative I had a video call with was very nice and made the process very smooth.
Hello Chase! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Fast and professional. Fast service. Courteous online program thank you
Hello Jesse! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very satisfied. Thomas was polite and prompt. My phone was breaking up and I lost signal freezing my picture at times. He was patient and professional during this time
Hello Molly! We’re so happy that your experience with Thomas was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Everything went great good assisting. They help me with what a need.
Hello Martin! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Fast, Friendly, Courteous service.The service representative was very pleasant to talk to and she went out of her way to make sure all aspects of the process,which were explained by her, was thorough and complete with with an affirmative understanding.
Hello James! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Janet. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve and I’ll pass it along to our team. —Olivia, ID.me
Hello Bobbi! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
This was not a horrible experience. I had to go through the video verification. It was quick with simple questions. The reviewer was understandable and able to get through it quickly. Had to show 2 forms of documentation to the camera but she was able to review it quickly. Took less than 5 minutes.
Hello Kimberly! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was fast and simple. He was very helpful and kind.
Hello Brandon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Muy Buena me atendieron rapido y todo en menos de 5 minutos
¡Hola Ismael! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. —Olivia, ID.me
Excellent quick service, considering what it takes to protect from Identity Theft these days, I feel that my identity is safe with this kind of thorough verification, Thank You
Hello Deborah! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Took a little longer than expected, but the instruction were clear and the program was well connected to my phone.
Hello David! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very good patient with me and helpful and polite. Made the process easy.
Hello Leslie! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very happy with my video. Call agent was extremely polite and professional. Very helpful.
Hello Joseph! We’re so happy that your experience with our member agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Overall my experience with ID.me was easy and fairly quick. Which was a huge relief for someone like myself who is not very intelligent when it comes to using computers or smart phones. I was relieved to talk with an actual person that was both helpful & courteous.
Hello Jeff! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ricardo! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me