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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Woman was very patient and professional even though i have a cold and imma mess! Ty again
Very helpful and very fluid and accurate they made my experience very helpful
Hello Robert! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Had a little trouble with your system of documentation at first it would not except my phone # but Kerra smooth it out,thank you
Hello Chris! We’re so happy that your experience with Kerra was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
That was great experience now I need to feel out my unemployment benefits
Hello Wendell! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Betty! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I found the lady I take was very clear on what she explained
Hello Melissa! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Online way is terrible, use video link for fast id.me approval.
Hello Albert! We’re happy you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We are always looking for ideas to improve, and I’ll pass yours along to our team. —Olivia, ID.me
It was it was okay and everybody was cool believe this is going to help stop the fraud appreciate you all
Hello Charles! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Went through smooth thanks. I was waiting for so long to get through to someone.
Hello Phyllis! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was positive. —Olivia, ID.me
My service with I'd.me was fast courteous. I've been trying for a video call verification; the proficiency was just what I needed.
Hello Daphine! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I am happy you were there to help me through this and hoping I will be able to find work soon.ty
Hello Angela! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Had a hard time at first logging in at first but got it later in the session.
Hello Gregory! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Agent was very polite, precise, questions were clearly stated.
Hello Thomas! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
At first it is scary however to see a customer service person on the video call eased my fears
Hello Audrey! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Estuvo bien la experienciagenial buenísimo no hablaba inglés pero me antendierim bien muy amable la muchacha
¡Hola Lidia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. —Olivia, ID.me
The rep made everything quick and easy and was very kind and courteous.
Hello Lisa! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Agradable me fue de mucha ayuda el servicio que me brindaron
¡Hola Jose de Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. —Olivia, ID.me
The process was Quick and easy.
The Representative was professional and clearly spoken.
Hello Marcelo! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Great thank you so very much for you assistance the information
Hello Barbara! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
ID me was easy to access and went through the first time.
Hello Joyce! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tina! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me