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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The agent who assisted me today was very professional. I felt very secure in them verifying my identity.
I was very satisfied w my experience w this service & my agent
Hello Clinton! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
Calvin was Very friendly and patient with me thank you
Hello Teresa! Thanks for letting us know that Calvin did such a great job. Weāll let them know you left this review. -Olivia, ID.me
My experience, was the best. Great communication skill and fast service, I would recommend for others!
Hello Quashon! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Website was helpful and the video call with agent was fantastic, safe, very fast and secure. I was finish with all the process in less than 10 min or even 7.
Hello Piotr! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
Good i love how fast it was didn't take that long it was right to it
Hello Tyquell! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Hello Tracy! Weāre so happy that your experience with Andrew was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
I had a pretty good experience with my video chat thanks
Hello Crystal! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
Pleasent and quick. It took almost 5 wks I believe to verify who I was through the verification process,but I know the security is needed.
Hello Jose! Weāre glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. Weāre grateful for your ideas to improve, and Iāll pass yours along to our team. āOlivia, ID.me
It was good the lady was really helpful and professional she maid it really good job
Hello Gabriela! Hello X! Thanks for letting us know that our agent did such a great job. Weāll let them know you left this review. -Olivia, ID.me
Pleasant and easy verification process. Highly recommend it!
Hello Hermelindo! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
Very helpful satisfying and courteous the lady was very patient and understanding
Hello Chris! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
The process was a very safe and reliable one. This made me feel safe. Although I had a lot of problems with the technology to complete all the steps, in the end it was able to be completed successfully.
Hello Ramonita! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
Excelente atenciĆ³n por parte de los operadores y los pasos a seguir muy entendibles
!Hola Netzahualcoyotl! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvĆenos un correo electrĆ³nico a [email protected] āāpara ofrecer un comentario adicional. - Olivia, ID.me
Awesome easy and I accurate simple understanding and excellent customer services help
Hello Larry! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
The personnel I spoke with were Exceptionally helpful, knowledgeable, friendly, and considerate.
Hello David! Thanks for letting us know that our agent did such a great job. We love our support team too, and we appreciate your 5-star rating of your experience. -Olivia, ID.me
Mi experiencia fue muy buena y me atendieron rapido
!Hola Nelson! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvĆenos un correo electrĆ³nico a [email protected] āāpara ofrecer un comentario adicional. - Olivia, ID.me
Quick and pleasant but I'm not to great on electronics
Hello Michael! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
It was direct and straightforward video was clear I hear clearly she was very polite and professional. The interview went well and fast!
Hello Willie! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
Overall, pleasant and efficient. I would use it again and recommend it to others.
Hello Sheri! Hello X! Thank you for your 4-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rudolph! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me