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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast and easy process. Time saver and frustration free
It was easy an very fast an the people are very friendly an very helpful.
Hello Franchiska! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It's all good learned a lot. It was great experience every body was friendly workable compatible.
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Difficult process. Without an agent it would've been impossible.
Hello Lucrecia! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to my attention. Please email [email protected] for help with your verification. We are here to help. —Olivia, ID.me
Did not hurt a bit! Took a little longer than I expected but overall easy.
Hello Eael! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Every step of the process was very easy and fast! The video chat was quick and the instructions were simple to follow.
Hello Stephen! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
ID.me was very simple and quick! The video hat agent was very helpful and professional!
Hello Walter! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very *******@making for my relationship with UC enjoying
Hello Daniel! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I kept getting rejected for my I'D pictures. So I had to video chat. The agent made it so much easier.
Hello Donna! We’re glad you were able to complete your verification successfully. Thank you for taking the time to provide feedback. I’ll pass yours along to our team. —Olivia, ID.me
5 Diamonds Service by the agent. Very professional
Hello Edgardo! Thanks for letting us know that our agent did such a great job. We’ll let them know you left this review. -Olivia, ID.me
I was so comfortable with the attention and the attitude that they gave to me.
Hello Nora! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Approachable, responsive and professional very friendly and kind people 5 star business
Hello Vincent! We’re so happy that your experience with our team was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
This feature is definitely a plus. It alleviates long hold times for a Representative. The entire process took less than 15 minutes.
Hello Victoria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Positive,friendly,welcoming, Thank You! I felt at ease talking, and I feel happy with my experience
Hello Karen! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
While using the self service function I ALWAYS got the "OOPS Sorry something went wrong" page and I was never able to get the page that would permit you to take pictures of your license, SSN, or passport.
Finally I gave up the self service and decided to use the video assistant. It was simple as long as you read the suggestions on how to take the pictures one needs to upload and picture requirements. EASY.PEASY
Hello Robert! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The person was very nice and helpful. I thought they would be ride and not helpful but I was wrong
Hello Kristy! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Rápido y muy buena atención departe de oos inspectores
!Hola Ivelisse! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a [email protected] para ofrecer un comentario adicional. -Olivia, ID.me
I was trying to get a copy of last year's W2 as requested by a college that my daughter is hoping to get in to, and the IRS referred me to ID.me. I was a little nervous showing my documents to a complete stranger on the other side of the video call. He was very friendly though, and displayed great professionalism in making me feel comfortable.
Hello Meli! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I was nervous about how the whole thing was going to be, but it was greater than I expected, and very pleased
Hello Brian! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I need the verification of ID for unemployment benefits. Agent was very knowledgeable and fast with resolving my issue.
Hello Marvin! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Narmada! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me