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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Thank you very much that me confirmatio of me documents to star claims me benefits that unemplyment en New jersey while find a job thank you very much..
Very good they help me make me easy my applications, is so fast and easy and secure your information
Hello Eunice! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I was extremely impressed as how thru a video someone can verify your identity within seconds.
Hello Maria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I feel more at ease and better. Video calls are sometimes difficult to do. This service did well for me and I am sure that they will make others happier too.
Hello Mamasir! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Bruce! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
Very difficult but made everything secure! There were too many steps to have to complete.
Hello Diane! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
The women I worked with was professional kind and efficient.
Hello Shannon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Much appreciated all the hard work of the representative@ a very frustrating and confusing time learning too navigating the website. I appreciate your helping me with the verification process and identification of my self for IRS purposes. Have a great day keep up the good work
Hello Craig! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I had so many issues with the app on the phone, and with the "virtual agent". Once i got a live agent it was totally different. She was very helpful and professional. The entire process took about a minute to complete.
Hello Martin! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fast, easy process with great customer service and support!
Hello Corinna! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
!Hola Anahi! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a [email protected] para ofrecer un comentario adicional. - Olivia, ID.me
It was great and not time consuming, pleasant,helpful
Hello Ralph! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My agent was polite and professional
And resolved all my inquiries in a timely fashion.
Hello Philip! Thanks for letting us know that our agent did such a great job and for your 5-star rating of ID.me. -ID.me Social Response Team
Super great so good I guess it was my first good interview in awhile worth waiting for no wait no hassle straight to the point it was awesome to me
Hello Antoney! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The video chat session was handled quickly and the agent was friendly and professional.
Hello Sheldon! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Lost for words hand down the best experience I had so far thing I didn't understand she help me out
Hello Messias! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The service provided was prompt professional and I would not hesitate to recommend this to anyone
Hello James! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Secure, fast and helpful do her job as she supposed to really calm and respectful
Hello Jhumyson! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It's a long process some of it is confusing but the staff was very nice to help me out with everything that I needed
Hello Shawn! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Great service and very easy to comply with suggestions.
Hello Abdas! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marco! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me