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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was great the people are very helpful and kind great job
I would highly suggest reviewing all of the document selections prior to settling on which documents you plan to submit for verification, as some docs are much easier to have on hand than others.
Hello Mike! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Was directed to the video, member was quick, very easy and super polite. Couldn't have been any better.
Hello Miguel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Great experience from start to finish! Agent was very professional, attentive, polite, patient and very courteous.
Hello Pamela! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Muy buena y me dio seguridad y confiabilidad,seguro rĂ¡pido y satisfactorio Gracias
!Hola Liliana! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvĂenos un correo electrĂ³nico a [email protected] ​​para ofrecer un comentario adicional. -Olivia, ID.me
Agent was polite and professional. Pretty straightforward and easy process
Hello James! We’re so happy that your experience with [insert agent's name] was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Really hard to id me online, I decided to choose representative and they are so helpful, easy going and provide a quick service
Hello Gloria! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
All instructions were super clear. Document upload was flawless. Video call documents verification was pretty smooth and fast. Super cool!
Hello Uday! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
That's just it. It was Very Fast, Super Easy & the Gentleman that did the verification was Very Friendly & Likable!
Hello Kirk! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The quality was great and the agent was very professional.
Hello Antwoinique! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Agent was very polite and professional. Easiest and quickest way to sign up
Hello Sharon! We’re so happy that your experience with [insert agent's name] was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
This was the most complicated sign up I have ever gone through. If it has too be that difficult...OK, but the site did not work like it should have. Getting the 6 digit code would not work until finally "the dam broke" and all the codes I had asked to be resent came flooding to my phone. I do not think it has to be that hard.
Hello Leland! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
The process of applying for an Identity Protection PIN made me feel as if the IRS and ID.me really care about taxpayers' identity protection.
Hello Anne! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hello George! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. -Olivia, ID.me
Because the attention was excellent, easy access to the video call and the person who attended me had excellent service
Hello Anali! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I loved my recent experience with them as it took less than 10 minutes to get my account verified and secure! 10/10 would recommend it again!
Hello Daniel! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Great company and very great customer service would do it again
Hello Omeqka! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Fast professional and courteous. I highly recommend it
Hello Wilbur! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was good and fast and but other than that it was a overall good experience and the person I spoke to was also very polite and respectful
Hello Jay! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. -Olivia, ID.me
It was fast and easy.when I called before the agent told something was wrong so when I did it and I got a video agent. Everything was right
Hello Kashana! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ezequiel! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me