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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Amazing perfect simple fast secure for the people the like quick and easy like me this website it's perfect I totally recommend this website
Hello Ruben! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
The lady I dealt with was the Most awesome and kind
Hello Selmer! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
My experience on setting up my account for the first time kind of got me off track in and out of loops and noticed my errors and corrected them to finish setting up my account.
Hello Sijifredo! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and Iāll pass it along to our team. āOlivia, ID.me
Hello Mark! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and Iāll pass it along to our team. āOlivia, ID.me
Very thorough and I know that my info is secure and only I can access my info
Hello Rosetta! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. āOlivia, ID.me
Highly recommended to anyone having any issues getting into their accounts with id me your in greater hands
Hello Rickey! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Professional, Confident, Secure, private, highly recommended,, inspiring, and clearly modified
Hello Maurice! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Simple easy professional my agent was polite to the point and very efficient
Hello Frank! Thanks for letting us know that our agent did such a great job. We appreciate your feedback! -Olivia, ID.me
Very secured organization with representatives that guide you through your process of whatever assistance you'll need.
Hello Archibald! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
My experience with ID.me was quick, simple, and secure.
Hello Caden! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
My experience was very quick and very simple. The lady who helped me was nice and professional.
Hello Kelton! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
Very patient kind understandable help full good good good 5 stars 5 stars 5 stars
Hello Marie! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Communicate very well
Eye contact very well
Verbal skills
Hello Kentavious! Weāre so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. āOlivia, ID.me
They were very efficient on the video call and were patient when I was showing my documents.
Hello Leonel! Weāre so happy that the process of verifying your identity went smoothly. We appreciate your feedback! āOlivia, ID.me
Very good and understanding with the help and guidance
Hello Darrilynn! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Tried using PC. Could not complete do to my fumbling.
Quick and easy with phone.
Remains to be seen if worth the trouble.
Needed to see my SS account, now need to see wife's. Won't go through this again just to see her account.
Hello Frat! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and Iāll pass it along to our team. If your wife is need of assistance with her ID.me account, please have them reach out to [email protected]. āOlivia, ID.me
Fast. Accurate. Secure. Aldrich G was able to quickly and securely verify my identity while being personable yet professional.
Hello Andrew! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
Was having trouble locating information regarding my W2 but I got an awesome representative who was able to direct me in the right direction
Hello Kylie! Thanks for letting us know that our agent did such a great job. We appreciate your feedback! -Olivia, ID.me
Professional, quick and easy. Great customer service.
Hello Trameca! Thank you for your 5-star rating of ID.me. Weāre thrilled that your experience was so positive. āOlivia, ID.me
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
!Hola Yaima! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvĆenos un correo electrĆ³nico a [email protected] āāpara ofrecer un comentario adicional. -Olivia, ID.me