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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Just simple, I was a bit nervous at first. I don't know why. The agent made it simple for me.
Me atendieron super bien y cuando le esplique q no sabia ingles, me buscaron a otra persona q me atendio en mi idioma. Gracias.
!Hola Moises! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a [email protected] ​​para ofrecer un comentario adicional. -Olivia, ID.me
Hello Ioan! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
I get nervous talking with people, but the video chat was compfortable and easy, since the questions were all about me. :)
Hello Mary! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Hard till i got the video call because i had to keep sending pictures but the video camera couldn't id me so i had to receive a video call in order to get id it was a pain in the butt but i finally got through in it was a relief thank you very much
Hello Willis! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
Mite all my doubts. I was able to finish my registration super easy and fast.
Hello Johanna! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
It was very quick, simple but yet professional. I do not have one complaint at all. The women was very professional.
Hello Erica! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The agent was very lively with great energy. I felt happy knowing that my identity was being verified with great communication,smiles and a little laughter. The agent was a wonderful person.
Hello Jeanette! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was really help full to me who is not too much of a computer technology expert
Hello Jean! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
My agent was very professional and pleasant made everything quick and easy
Hello Zarinah! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Once we got to our agent it was smooth sailing. She was knowledgeable,friendly & expedient. Process was so much easier and efficient than login.com. Thanks!
Hello Joyce! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Being that this is my first time doing this I was satisfied with the outstanding service because it was really quick to hear back right away.
Hello Christopher! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Buen trato buena manera de comunicarse amable buen servicio
!Hola Oneida! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a [email protected] ​​para ofrecer un comentario adicional. - Olivia, ID.me
Greatshe was very clear about everything very helpful on what I needed to do next thank you for everything
Hello Angela! Thanks for letting us know that Greta did such a great job. We’ll let Greta know you left this review. -Olivia, ID.me
My experience was great dealing with ID.me. I recommend every to try this site and feel safe during the process.
Hello Barry! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Se comunico en el tiempo acordado. Me explico el proceso a seguir despues y durante la llamda. Al no recibir respuesta al enviar el correo marco ami numero para avisarme de la verificacion. Muchas gracias
!Hola Ruth! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a [email protected] ​​para ofrecer un comentario adicional. - Olivia, ID.me
Hello Karen! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Persona súper formal y respetuoso, totalmente capacitado para realizar su trabajo
!Hola Yensy! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. EnvÃenos un correo electrónico a [email protected] ​​para ofrecer un comentario adicional. - Olivia, ID.me
Quick and easy and they were there on a Sunday! I thought I would have to wait at least an hour and they were on in less then 5min
Hello Gerard! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I was grateful and I appreciate it and thank u so much for ur help.
Hello Tiffany! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me