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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was not able to get information about my refund status they say 20 weeks and they pass already the 20 weeks
The lady was very nice and very helpful and a true sweetheart
Hello Keyawn! Thanks for letting us know that our agent did such a great job. We appreciate your feedback! -Olivia, ID.me
The agent representing the ID.me team and IRS was very professional and efficient with her duty. I greatly appreciate your services.
Hello Issac! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I'm attempting to send documents to the Department of Veterans Affairs to sign my mom up for serving spouse benefits since my dad recently passed away. I feel my information was safe a secure as I completed this process.
Hello Dean! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
I love everyone here it was a fast and easy process
Hello Taniyah! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Good service and talk nice please help me finish my process thank you
Hello Mytho! We’re so happy that the process of verifying your identity went smoothly. For any assistance you may need with your ID.me account or verification, send us an email at [email protected]. We are here to help! —Olivia, ID.me
Amazing and very professional, thanks l really appreciate
Hello Kelvin! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Muy bien atendido y resolví mis problemas yo recomiendo a otras personas que fui muy bien atendido
!Hola Danilo! Gracias por tomarse el tiempo para dejarnos un comentario. Lo apreciamos mucho. Envíenos un correo electrónico a [email protected] para ofrecer un comentario adicional. -Olivia, ID.me
The young man that help with video chat was very help was easy to do and took no time Thank you
Hello Bryan! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Everything went smoothly other than when you have to take pictures they have to take them over and over again other than that it was great simple easy
Hello Kimberly! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very helpful and friendly with the whole I'd.me experience
Hello Johnatan! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
The web experience was trying for a person in their seventies. However, the experience with the Customer Service Representative was excellent; very helpful.
Hello Reva! We are glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
My experience was pleasant and helpful. I'm grateful to be assisted with such a benevolent lady.
Hello Robert! Thanks for letting us know that our agent did such a great job. We appreciate your feedback! -Olivia, ID.me
Helpful very easy to understand. Really self explainable
Hello Ocasio! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was easier than I thought. Felt very secure. I didn't have to wait very long and used the video chat option.
Hello Sandy! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I tried using the self I.D. way and it failed miserably but I got the documents together that were asked for for extra protection with the video chat and it went super smooth from there. Andres helped me in under five minutes and treated me like a person not a job!
Hello Brandon! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Helpful, the lady was patient and took her time in explaining the process. And listened to all my questions.
Hello Dona! We’re so happy that your experience with our agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
My experience with ID.me was a great one, because I've very recently moved to another state due to a job transfer and haven't changed my license yet to that state and they were still able to help me with my issues that I've had in order to get my business taken care of, plus the fact that they have a very secure way of identifying you to make sure that you are whom you say that you are! To me, that's great service! Thank you for helping me ID.me!
Hello Myron! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
Quick and easy. They put me at ease releasing this kind of information.
Hello Roderick! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Just simple, I was a bit nervous at first. I don't know why. The agent made it simple for me.
Hello Mary! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Esmeralda! Thank you for your 5-star rating of ID.me. We're thrilled that your experience was so positive. ID.me's role is limited to the identity verification process for the IRS. For any questions pertaining to your tax refund, please contact the IRS directly. -Olivia, ID.me.