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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I want my facial recognition destroyed now that you ID'd me with my drivers license. I do not give you permission to store it.
I had a great experience with the agent that I spoke with thank u
It was a straight forward experience, and it worked the first time. I had a little trouble with the picture.
Easy and fast would recommend easy to do you have access to you stuff and they where friendly
It was good until IRS says they didn't get the info. Now I'm totally lost
Excellent experience. I was completely satisfied with the service.
I like this Way better because you can learn lots of things using technology today
The whole process was super easy and very fast.she was very helpful and nice.
I made every effort to contact support and there was none I can't select a rating because your not even a one star.butt like always since u don't give other choices I'll select one star
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Didn't care for it at all first video visit was very unhelpful full things could have been fixed right on it
Hello Keith! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I couldn't find my return for last year. My printer was out of ink last year and I had downloaded H&R Block on my computer so I wasn't worried about printing my copy later, But… I got a virus and the computer restore I had done, removed ALL programs including my tax program... SO of course this year I needed a copy of last years return to complete my return and was desperate to try to retrieve the deleted data from my computer and I couldn't.
SO after some googling, I found and signed up for ID-me and it was EASY, FAST, and SECURE and it finished this year's tax return with ease. Awesome option!
The screens are easy to follow, well laid out and contain direct links to anything you need
My experience with ID.me was very helpful and professional.
The registration process was simple. However will be easy and quick if you have an smartphone to transfer your documents to the portal.
Great experience. It's a good job. I agree. She is nice and king. Thank you so much for your help.
It was ok, there were no difficulties but nothing overly exceptional
Process was easily understandable and fast progress in processing the information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandi! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me