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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I didn't know I needed Zoom, or how to operate it. Why assume that everyone knows they need to have Zoom? Why assume I can operate the thing? Give more information up front, or expect much longer service time - not from your end, but from mine, while I try to figure out what to do. Very bad form.
Fast and up to date service. My agent was very knowledgeable and kind. In the past getting my tax info had been difficult. I would like to thank all of y'all at the internal revenue service for your time and consideration.
Excellent and fast way of finding and downloading proper documentation.
Great. Quick and painless. My video interview went smooth and I didn't feel nervous or hurried.
Fast easy and secure and it's self explained I had never done something like this easy and simple I feel confident
I had problems getting verified with out talking to a agent on a video call. To much surprise the video call took only minutes to connect and the agent was very professional and quick.
Fast easy and great agents. She was helpful even because my phone don't have the greatest volume, she was able to get me through quickly!
Thanks to ID.me, we have a process that is somewhat complex, but I have no idea how to make it better. I've had several experiences with thier products and every instantation has been successful and rewarding.
I thought that identifying myself with ID.me was going to be difficult, time-consuming, and intrusive and it was definitely NOT any of these. The questions were straight-forward and I felt secure in answering them. Most impressive was the way the program usd my phone to take pictures of my driver's license and my selfie to identify myself. I needed to identify myself quickly, and ID.me made the process simple and safe. Thank you for this perfect way of establishing my identity.
This was an easy smooth site, it helped me to get my unemployment started and is a secure way to insure that my identity is not nor will be compromised
I'm from Ukraine. Finished high scool. 20 years old. Naile paining and face, iye macups. Search job.Speak Ukrainian, Russian and Little English
It was okay because the person that's did the id me my identification was do it right.
Easy to navigate. Simple,clear instructions. Quick process
I thought it would be difficult because I had forgotten my password but they were able to help me reset my password in a very secure manner.
It has easy directions to follow and it's quick. Very secure with the steps taken to make sure you are the actual person making the request
Needs to suggest the best way to contact someone concerning a specific problem or question.
Very easy to get the document I needed. All you need to do is follow a few simple steps!
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members