On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Prompt and very efficient to sign in and very friendly
I gave it 4 stars instead of 5 because I still have not been able to get my driver's license in the system. But I got the other things in just fine.
Set it up once and you're good to go in the future with a simple mobile face scan.
It was quick and secure! We got what we needed in short amount of time
It was wonderful until the last minute when app asked for my last name - saying my last name could be either my name Adriana or Gil - the second word on my last name which is compound by two words. United States has more than 300 millions habitants and Latin American ethnicity uses two last name... the result the application failed to verify my identity and prohibits me from creating and access my personal information which is the end because there is not way to communicate with ID.me about it. If some one read this message, please i need help to access IRS information.
It was very confusing & not user friendly & once I registered it's still is not letting Nevada UINV know I'm registered so I can start my claim process
Hello Dylan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Good over all a bit difficult submitting documents
The complete process only took 20 minutes. If I was better with a computer it could be completed in less time.
ID.me website does not have.com or either GOV letter seems shady
Hello Aleksandr, we understand that data security is an important concern. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Getting logged on, being identified, and then verified as to my actual identify was fast, easy, and secure. I was impressed with the seamless flow of website requests and my answers that I input. Combined with my smart phone and PC, it was an extremely satisfying experience.
Was simple and secure method, the most I like was I had my number as soon as we finished the video conference. I could see who was in the othe site.
Great had a good experience did not take long at all
Very easy to use with several pieces of information to confirm identity including facial comparisons with drivers license.
An experience! The older I get the more confused I get.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adriana! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me