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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Excellent and fast not too difficult to have a video call
When I set up my account, everything went flawless. But every time after that, I was unable to login, because the verification code they were supposed to send in a text never arrived. Even after several attempts to have it resent, it never came through.
I thought it was a hassle continuous tries on a Android was the problem as soon as I did it on my laptop I went straight through it and got done with it no hassle so I will say using upgraded phone or a computer will help you in the long run
I was taken to the sites, in a matter of seconds. Once at the various sites, everything was so clear in helping me complete and get the Successful finish message and know that my wait was over.
I.D.me made sure it was I, they were helping
And not just another someone, that signed in for their information.
My experience fit in with my hectic and busy schedule perfectly very quick, easy, and convenient. If needed i Would recommend and use again in the future.
Hello Bob. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve. —T, ID.me
Best stream lines processing the identity system! A few steps necessary to complete the application that requires to identified you.
Safe and precise. Hopefully it won't take to long for me to get the help I need for my information.
It was easy to maneuver through, but open a browser on your phone and a different electronic device makes it easier if you're not computer savvy.
I'd be angry as hell because im locked out of my account without ID.Me. It's so perfect that u can get what it is I need done everyday. Appreciate the updates as well.
Used the site to pay my tax bill and it was so easy to use and also very secure. I had no issues providing my proof of identification.
Exelente el agente muy profesional y amable. No espere mucho y todo bien explicado.
Fast simple and helpful experience. He was kind and patient with my laptop being unsavory
Great and fast, experience. Makes the whole experience easy. I like that. Was easy to use too
Easy process to verify identity for the IRS. I recommend this to help expedite processing necessary tax documents.
Excelente servicio Respondió todas mis dudas muy amable gracias espero pronto el desembolso
Prompt and very efficient to sign in and very friendly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your account. We are here to help. —T, ID.me