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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Using the ID.me was easy, and efficient. Took no more than 5 minutes to do. Allowed me to access key IRS information that I needed.
If you're a public servant - a first responder who lives to serve, this is a great way to protect your identity and get verified for any discounts offered by partners and vendors who offer support to first responders.
Any application that professes secure access to multiple secure applications is worth review. Let's review.
My experience with id.me was a forced one. I did not want my id information linked to their system but this was the way to apply online and go through the application process. Even after presenting my id information I still had to present my id proofs on a video call to a representative from az des. This made me see that the id.me is something else bc they couldn't connect with az des. This now does not make me feel secure with them having my id information.
I was having a hard time finding help from the IRS, until I was told about ID. Me and they helped me through every way of the step.
I had a fairly seamless experience with ID.me However My phone number and address were outdated / the information is not current, I was logged in / Identified as promised due to the incorrect information o was never able to enter into my account. I have deactivated the Old/ outdated account and I will restart a new one in hopes of a continued seemless process with the correct / updated account information.
The ID me takes some time to set up. Make sure to give yourself a good hour and a half and have documents ready beforehand. You should most likely have a cell phone to take photos and a computer at one time to make this more streamlined. Once you are complete you should not have any issues signing into your account.
The wait time went up and down jumping all over the map. False start i got a pop up asking me too click to join the chat then instead I went back to the waiting screen. Once I did connect my headphones wouldn't work and the agent had to call me on my phone to finish the chat. He was the only thing good about the call, calming respectful and clear in his directions., once he called it took less than two minutes.
ID.ME is a safe and secure way to log in to multiple government websites without having to remember numerous user names and passwords. My interaction with my VA healthcare is much easier and faster. (Ordering meds, paying co-pays, making appointmemts, sending messages etc.)
The wait to validate identity was long, just because my phone number did not match. It is much easier to get into my accounts now.
My experience was educational but it was also fun. I learned a lot about uploading documents from my phone to my Chrome computer. Excellent experience.
I have had a very unpleasant experience due to signing on to different sites with different names and organizations
Have not been able to access any of the information on behalf of my husband who is a disable vet teceiving compensation
Yet another cash grab to waste taxpayer dollars, yet another company that has already been hacked. This company does not make the internet any safer.
Excellent never had a problem with ID me highly recommend for others to use for their documents and information
Lost since not very tech savy, didnt know next step, where to go, will i receive what i needed, the email said to click "allow" but there was no "allow" botton
Great a good Helpful experience for people and also Veterans to get the info to help them with all there paperwork that they need help with.
First thing to do is go to a quiet place, no disturbance. If your brain is asleep it will surely wake it up, just make sure you read and understand everything.
When referred to an agent, who was very helpful; spoke clearly, considerate, and slowed down for me to understand,
As a 61 year-old with dyslexia/educational challenges, I found the program difficult to navigate. I am fortunate because I have a spouse who is very adept at working on computers. The whole process took us about three hours. There was some sort of confusion as far as the program thinking I had a pre-existing account. It started when I changed my password because I could not recall what the last password was. It then put me into a loop that we repeated several times. We then started speaking with someone on what we thought was going to be a video chat. There was a line so there was some time on hold. Not an unusual situation these days. Once the person contacted us, it was through a chat box and not a video. We were confused, but we did explain the situation to the person. He then told us to go through the same process we had been going through and we tried it again after he sent us a link the same thing happened. At this point, and I can't explain how we went into a process of verifying my documents. That process I cannot explain my husband did most of it. Presumably it was going to be complicated and difficult for me to follow so he took over. I really do believe that these systems need to be and I'm sorry to use the term but dummy down to the point where anyone at any educational level and with any small amount of computer skills can make their way through them. As we all know this world we live in today is being run through emails and computers. The occasional app as well. I understand that people should keep their education is up to the level of society, but the problem is for some of us. That's just not an option. Especially those in the elderly category. These programs that are put in place to help us as we get older need to be more accessible. These programs need to be something that we can actually understand so that we are able to use them. Making things so complicated that it requires you to hire someone to help you get through the process is not what I would consider a decent situation. Putting confused, financially challenged and mostly computer illiterate people in a situation where their choices are spend more money to figure these things out or just not use the systems intended to help them. Coincidentally the systems are run off of money that they were required to provide throughout their entire working career.
Please, please please consider reevaluating the processes you have in place for these programs. You are catching people at in most cases, the worst parts of their lives due to age education, or other factors. I would ask that the system and those in charge of it consider these thoughts and come up with a way to take some of this confusion and stress out of these unknown and unseen faces. They may be strangers they may not, but whomever they are, they need your help.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

