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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Having created a profile on ID.me was the safest way to check on my IRS account. The site is safe, secure, and offers more options than just the IRS. I set up 2FA to make my account even more secure. I'm pleased with the human I spoke with when doing my video verification… Kevin was very helpful, professional, and didn't waste my time. The document and facial recognition verification was very fast!
Went through all of the ridiculous steps. They send you back to the log in page. I go to log in. And was unable, said they couldn't verify my identification. Now I can no longer log in and see my SS statement.
I use ID.me for Military Pay, My VA website, and I believe Social Security is starting to use it. I think of the KISS Principle that I heard years ago and I like things simple. Why make things difficult when people don't understand what others are saying.
It appears that in this modern world everyone is expected to own a cell phone. I am 87 years old and only have a landline and cannot manipulate my way through all the technical stuff these days. I had to use my computer, add a couple of programs that I never even heard of, then attempt to get verified. I had to scan my documents into my computer, load them on a website and wait for a video call. I got through the video call the second time as the first time I tried they couldn't see me. I had to get another program to use for my camera as Skype no longer. Once I did it all and was verified I tried to log in and, although it accepted my information, an error code 110 appeared and I'll have to find a way to get through to the technical support people to fix it. When I called the message gave me several single numbers to press to get to the people that work on my problem; however, none of the numbers given appeared to be where my problem was. I'm still kind of fuming about the whole thing. I'm 87 and tired.
I encourage everyone to use it for using to get in touch with their social security information to file for the Social Security or anything this type it is so beneficial and easy
Using the ID.me was easy, and efficient. Took no more than 5 minutes to do. Allowed me to access key IRS information that I needed.
If you're a public servant - a first responder who lives to serve, this is a great way to protect your identity and get verified for any discounts offered by partners and vendors who offer support to first responders.
Any application that professes secure access to multiple secure applications is worth review. Let's review.
My experience with id.me was a forced one. I did not want my id information linked to their system but this was the way to apply online and go through the application process. Even after presenting my id information I still had to present my id proofs on a video call to a representative from az des. This made me see that the id.me is something else bc they couldn't connect with az des. This now does not make me feel secure with them having my id information.
I was having a hard time finding help from the IRS, until I was told about ID. Me and they helped me through every way of the step.
I had a fairly seamless experience with ID.me However My phone number and address were outdated / the information is not current, I was logged in / Identified as promised due to the incorrect information o was never able to enter into my account. I have deactivated the Old/ outdated account and I will restart a new one in hopes of a continued seemless process with the correct / updated account information.
The ID me takes some time to set up. Make sure to give yourself a good hour and a half and have documents ready beforehand. You should most likely have a cell phone to take photos and a computer at one time to make this more streamlined. Once you are complete you should not have any issues signing into your account.
The wait time went up and down jumping all over the map. False start i got a pop up asking me too click to join the chat then instead I went back to the waiting screen. Once I did connect my headphones wouldn't work and the agent had to call me on my phone to finish the chat. He was the only thing good about the call, calming respectful and clear in his directions., once he called it took less than two minutes.
ID.ME is a safe and secure way to log in to multiple government websites without having to remember numerous user names and passwords. My interaction with my VA healthcare is much easier and faster. (Ordering meds, paying co-pays, making appointmemts, sending messages etc.)
The wait to validate identity was long, just because my phone number did not match. It is much easier to get into my accounts now.
My experience was educational but it was also fun. I learned a lot about uploading documents from my phone to my Chrome computer. Excellent experience.
I have had a very unpleasant experience due to signing on to different sites with different names and organizations
Have not been able to access any of the information on behalf of my husband who is a disable vet teceiving compensation
Yet another cash grab to waste taxpayer dollars, yet another company that has already been hacked. This company does not make the internet any safer.
Excellent never had a problem with ID me highly recommend for others to use for their documents and information
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

