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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was quick and simple. Just have your documents ready. And you're good.
I think i had a great time doing this but I still have not gotten my unemployment benefits. I still need some help thanks
Great and fast experience totally worth it would refer to anyone. Secures your information
Not the quickest process but it leaves you feeling your information is secure and your identity will not be stolen.
My ID.me will not let me sign into VA.gov. That is the reason I signed up with ID.me.
My experience was very very satisfactory for the first time. I recommended this for everyone.
It was a good experience to show that improvement was possible with people not scamming or stealing identities
Was very easy and nice the agent I talked with was very nice professional
I really love this web will tell people about it it's very easy to used and better then anything I used
I attempted the self verification multiple times with multiple clear pics of the documentation required. I would get through the entire process only to be told I was unable to be verified. After these attempts, I went the other route to speak with an agent. It literally took one minute for him to take a screen shot of my documents (which I'm sure was no better than what I had taken) to be "verified." Skip the self verification to save yourself time and annoyance!
Hello Jennifer. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Really poor interface. Does not tell you when something is not up to their "standards', you have to figure it out. No optional ways of submitting information, even though it says "I don't have a smart phone" it still requires that you be confirmed by telephone and link to browser. Really frustrating!
Hello Patrick! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was fast and easy! And the customer service was great.
Needed a little patience, had to keep showing the same documents atleast 5 times, and the process of the facial scan was a bit off, or was just my phone
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me