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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to navigate and simple instructions to follow
Don't have anything to say course I agree with everything
It became a bit confusing at first, but then it all fell together. I feel much safer.
Great 1st time user. Madonna was professional polite and patient. Instead of getting frustrated, she was calm and knew exactly how to troubleshoot and relay/communicate that to me.
Before you even start they tell you what you need. Very easy to navigate this site. User friendly for sure. Extra secure.
I was a bit daunted, not being technically agile, but I was able to complete the process and it did not take an inordinate amount of time. Didn't have to drag my paperwork across town to get the job done. Actually proud of myself.
When the first computers came, I bought an IBM. The salesman told me to read the literature as a new computer would be coming announced with an intuitive operating system. For me it was seeing the world. It took me a while in my spare time, but it was, and still is. Thanks
Can't log in. Even with a username and password that had been clicked "remember" they denied me access. Help!
Me gusto que te atienden muy amable y muy explicado el proceso para llevarlo a cabo de manera simple y segura.
Gracias
I feel more secure using ID.me. Please keep up the good work and don't let scammer to steel our identity.
The lady that helped me was so nice and really helped me. She was a big help.
Great people to take to. Dealership was very clean.
I will definitely tell my family and friends about how friendly the people that work at keweenaw chev.
I will definitely be going back in a few mores months to renew my other lease. Please feel free to send me coupons for more rebats.
It was not time consuming. All of the workers were professional. You could really understand they talked clear and explain what you needed.
Great. Was simple and easy. Never done it before. It was simple as 123. I was satisfied with how they talked me thru the step by step process of the Id me steps. Hope this identity thing speeds process up so I can get my taxes. Never had to do this before.
I had very few issues. My encounter was fairly positive.
After Dealing with the IRS and the automated line was horrible after I finally identified my self to ID everything was smooth sailing after that thank you and my representative was awesome he did a great job
While attempting to renew my trademark I encountered a system that is far more complex than it needs to be. In addition, some of the people who have attempted to assist me I found to be very inept, rude, inconsiderate, and worthless.
Hello Phillip! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I had difficulty learning what to do and when. I went to the sight numerous times trying to accomplish everything, often having to start almost from scratch. I came close to having nothing deducted for income taxes, so I could avoid said ordeal in the future and forfeit what I was owed from 2022 taxes.
Hello Holcomb! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I went through the requested steps only to be told that I was not going to be able to be cleared this way. I am currently on the recommended phone call after being disconnected at least once with an half an hour hold time.
Hello Lisa! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].


Hello Katherine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me