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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Indiana
1 review
0 helpful votes
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Excellent and Easy
March 31, 2023

Easy to navigate and simple instructions to follow

Date of experience: March 31, 2023
Washington
1 review
0 helpful votes
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John bland
March 31, 2023

Don't have anything to say course I agree with everything

Date of experience: March 31, 2023
Kentucky
1 review
0 helpful votes
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Security change
March 31, 2023

It became a bit confusing at first, but then it all fell together. I feel much safer.

Date of experience: March 31, 2023
South Carolina
1 review
0 helpful votes
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ID and Me
March 31, 2023

Great 1st time user. Madonna was professional polite and patient. Instead of getting frustrated, she was calm and knew exactly how to troubleshoot and relay/communicate that to me.

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
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Quick, easy and painless
March 31, 2023

Before you even start they tell you what you need. Very easy to navigate this site. User friendly for sure. Extra secure.

Date of experience: March 31, 2023
Pennsylvania
1 review
0 helpful votes
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I was a bit daunted, not being technically agile, but I was able to complete the process and it did not take an inordinate amount of time. Didn't have to drag my paperwork across town to get the job done. Actually proud of myself.

Date of experience: March 31, 2023
North Carolina
1 review
0 helpful votes
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When the first computers came, I bought an IBM. The salesman told me to read the literature as a new computer would be coming announced with an intuitive operating system. For me it was seeing the world. It took me a while in my spare time, but it was, and still is. Thanks

Date of experience: March 31, 2023
Florida
4 reviews
0 helpful votes
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Can't log in
April 30, 2023

Can't log in. Even with a username and password that had been clicked "remember" they denied me access. Help!

Date of experience: March 31, 2023
Tonja M. — ID.me Rep
over a year old

Hello Katherine! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me

Mexico
1 review
0 helpful votes
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Satisfecho
March 31, 2023

Me gusto que te atienden muy amable y muy explicado el proceso para llevarlo a cabo de manera simple y segura.

Gracias

Date of experience: March 31, 2023
Nebraska
1 review
0 helpful votes
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Safe login
March 31, 2023

I feel more secure using ID.me. Please keep up the good work and don't let scammer to steel our identity.

Date of experience: March 31, 2023
Michigan
1 review
0 helpful votes
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5 star
March 31, 2023

You guys did everything great, answered everything I needed to know and help me progress.

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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The lady that helped me was so nice and really helped me. She was a big help.

Date of experience: March 31, 2023
Minnesota
1 review
0 helpful votes
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Nice people
March 31, 2023

Great people to take to. Dealership was very clean.
I will definitely tell my family and friends about how friendly the people that work at keweenaw chev.
I will definitely be going back in a few mores months to renew my other lease. Please feel free to send me coupons for more rebats.

Date of experience: March 31, 2023
Oklahoma
1 review
0 helpful votes
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The Best
March 31, 2023

It was not time consuming. All of the workers were professional. You could really understand they talked clear and explain what you needed.

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Great
March 31, 2023

Great. Was simple and easy. Never done it before. It was simple as 123. I was satisfied with how they talked me thru the step by step process of the Id me steps. Hope this identity thing speeds process up so I can get my taxes. Never had to do this before.

Date of experience: March 31, 2023
North Carolina
1 review
0 helpful votes
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Experience
March 31, 2023

I had very few issues. My encounter was fairly positive.

Date of experience: March 31, 2023
Texas
1 review
0 helpful votes
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Frustrated
March 31, 2023

After Dealing with the IRS and the automated line was horrible after I finally identified my self to ID everything was smooth sailing after that thank you and my representative was awesome he did a great job

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Horrible customer service.
April 30, 2023

While attempting to renew my trademark I encountered a system that is far more complex than it needs to be. In addition, some of the people who have attempted to assist me I found to be very inept, rude, inconsiderate, and worthless.

Date of experience: March 31, 2023
Tonja M. — ID.me Rep
over a year old

Hello Phillip! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me

Virginia
1 review
0 helpful votes
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ID.me for tech nerds
April 30, 2023

I had difficulty learning what to do and when. I went to the sight numerous times trying to accomplish everything, often having to start almost from scratch. I came close to having nothing deducted for income taxes, so I could avoid said ordeal in the future and forfeit what I was owed from 2022 taxes.

Date of experience: March 31, 2023
Tonja M. — ID.me Rep
over a year old

Hello Holcomb! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me

California
2 reviews
0 helpful votes
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I went through the requested steps only to be told that I was not going to be able to be cleared this way. I am currently on the recommended phone call after being disconnected at least once with an half an hour hold time.

Date of experience: March 31, 2023
Tonja M. — ID.me Rep
over a year old

Hello Lisa! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me