On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wouldn't classify the process as simple...but efficient and thorough...yes. Also, pleasant. The live agent was very nice too. I am so happy this service exists. I am trying to regain my identity. This definitely helped!
Hello Elizabeth! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello A! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Had no idea anything like this was out there. Wish I had found this before. 40% off at a Name Brand Sports Fashion Store... Count me in everytime!
Hello Scott! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Simon! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Thank you for helping me out very helpful and kind
Hello Kevin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast easy to navigate will use again and recommend to all family members and all people in general
Hello Eligio! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
A quick simple and pleasant experience, Have your documents on hand.
Hello Tyson! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Extremely satisfied,real fast, very secure, and great quick information
Very helpful
Hello Carlos! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was fast an easy to walk threw to get verified. Very open with step by step help to get things done.
Hello Jamie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent very easy convenient very much satisfying
Hello Towheed! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was so smooth,and easy without having any Hassles at all!
Hello Bobby! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Simply easy,fast, fun, can't wait for my check to come yeah and he'll yea I want money leave me alone and don't bother me
Hello Denny! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Everything came out right and it took a little minute to get my id social and phone bill stuff together but in all I completed the process so I can move forward.
Hello Michelle! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Using ID.me provides an individual with the confidence that your information is secure.
Hello Karen! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very easy to set up and instructions are very clear.
Hello Cecilia! We are glad this process was easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was lit! It was lit it was lit it was lit it wassssssse hellllaaaaa lit. But really thought smooth fast and easy process.
Hello Bradley! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with ID me was fast easy and understandable the site is easy to navigate through the process
Hello Daniel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Internet network service providers in the home and office of the president have been in contact with some officials to verify.
Hello Jae! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Thank you for helping we wait for guys and we appreciate for everything and we wait for your feedback
Hello Deborah! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team