On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great app, excellent savings, & stellar customer service! I would (and have) absolutely recommend to friends.
I've been using Ibotta for over a year, and they always come through whenever I have an issue, which is rare, but it happens. Their customer care is fast and friendly, and I have never been disappointed. In addition to the cash back offers, I purchase their gift cards, which is another great way to save money.
I purchased Purdue perfect portion chicken breast and didn't revive the credit. I even scanned it and it was the correct product and still didn't get the reward. Not good
Recently the App has been experiencing many glitches resulting in users not being reimbursed for offers. The process to notify the company of missing offers is cumbersome and time consuming. Most recently when I contacted the Ibotta regarding missing offers, my account was inactivated. I reached out to the company to inquire why, and I was informed the inactivation was an error on their end. After reactivating, my account did not reflect the offers I originally submitted a ticket for. Ibotta requested I resubmit a ticket with a written list of all the offer, bonus', and amounts. Time consuming, I had multiple offers missing. Whereas the company years ago was worth using, the inconsistency of the app, missing offers, the cumbersome communication process, and difficult customer service has ruined this program.
Forgot to check if certain items were list with cashback in the app, my lost. No worries, Ibotta reminded me and my cash found its way to my account. Thanks so much for all you do for your members. Every little bit makes a difference.
I have been a fan of IBOTTA for a while now. Getting cash back on my everyday grocery items helps me tremendously. Recently there was a glitch with a system error and I didn't not receive my cash back for a large order. The customer support team at ibotta worked diligently making sure I received the cash back I earned 😎 thanks so much! Proud member of ibotta!
I had an issue with drawling my funds, after emailing a support agent I was promptly assisted and had my issue addressed and resolved.
I told them about my problem. They were very quick at resolving it and very friendly. Thank you so much
I had a very difficult and hard to explain issue receiving my cash back for this offer. I had to contact the help center to resolve it. They did a fantastic job listening to what the problem was and fixing it very fast. Thank you for the great customer service 😊
Ibotta is a great money back app. They are very efficient and accurate. Customer service is very prompt if there is a problem.
It's really unfortunate each time I order from chewy I use autoship for even more discounts. Each time I order I have to wait until I get my Ibotta cash back & then go into my Chewy account and cancel my autoship because you don't get credit on Ibotta for the next autoshipped order. I think I'm upto #53 on my autoship orders. Each time it's a new number. Lot of hassle.
Very difficult to use Chewy. Don't always get credit. Can't use Ibotta & autoship & get discount.
Love the items offered, hard to take pictures of receipt and get cash reimbursed
Hello Jeff, thank you for the feedback. We're happy to hear you love the items we offer. We understand that taking pictures of receipts can be a hassle. The good news is that many retailers allow you to link your store loyalty card to your Ibotta account for automatic cash back. Check the app for retailers offering this option!
I alerted Ibotta that they did not credit me the rebate for an item I purchased on my latest receipt and within hours had my rebate credited to my account. That is fast customer service! Thanks Ibotta!
I LOVE Ibotta! They make it so easy to earn rewards, they even remind you when you're linked to an account if you've missed savings. You just can't beat it. If you're on the fence and looking for an app to save and earn, I'm telling you, Ibotta is THE ONE
I had a receipt that didn't scan the offer. I emailed staff about the issue. They helped me get my cash back offer On my account. They were nice and polite.
I will randomly not get credit for items, seems mainly at Dollar General. I do all the steps and will not receive rebate. Contacting customer service and actually getting a response is way to difficult. Took me 7 times, 3 ways of contact and we'll over a week to get a response. I am a loyal user and this issues shouldn't occur or take so long for response.
I have been using Ibotta for almost two years now. It is by far the best rebate app available. The rebates available on the app are unmatched and customer service is top notch. If there is ever a problem with a transaction they are quick to respond and always willing to help correct the problem.
Had to change my email address last year. I have had the same phone number for many years. Updated IB with new email, but now I can't withdraw because it says my phone number is used on another account (the old email).
Finally got my issue fixed logging into my account. The email I was using was full and could not verify my account until I had cleaned my inbox. I'm glad the tech team continued to try to help me out with my issue.
I am very satisfied they are amazing. Thank you. They responded back quickly with emails and result my problem thanks again
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Becky,
I apologize for the delay and inconvenience this may have caused.
We took a look at your account and added $1.00 and $1.00 cash back to your earnings.
The cash back was applied manually for the PERDUE® PERFECT PORTIONS® Chicken Breast offer and Weekend Cash Dash bonus. When we do this, it won't update your original 03/14/25 Piggly Wiggly Midwest transaction. Instead, a new transaction will be created indicating you received manual cash back from Ibotta.
Because you earned cash back from an offer that needed to be added manually, the app won't show your updated progress toward the bonus. But don't worry, we're keeping track! You've now redeemed 10 out of the 13 offers needed to earn your Flourishing Funds bonus.
You can see this on your Earnings page in the Ibotta app—from Home, tap the teal earnings icon in the top right corner and find your Transactions history.
We're grateful to have you as a Saver, have a good one!