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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,542
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great customer service
March 30, 2025

I thought there was an issue with a credit for an item purchased. Ian at customer service was able to assist me and was very prompt in responding.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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Fantastic App
March 29, 2025

Ibottas customer service is like no other! I had an issue today and within minutes someone contacted me. Super impressive! I love this app!

Date of experience: March 19, 2025
Georgia
1 review
0 helpful votes
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Great customer service
March 29, 2025

Was missing some rebates on a receiot and reached out to customer service today. They already responded and credited my account!

Date of experience: March 19, 2025
Idaho
1 review
0 helpful votes
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Excellent customer service
March 29, 2025

I had a problem with receiving cash back for an offer. Submitted a request and Ronnie replied back within 10 minutes. Greatly appreciate his fast response!

Date of experience: March 19, 2025
Indiana
2 reviews
0 helpful votes
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Great Customer Service
March 29, 2025

I recently purchased an item from Walmart Online. There was a coupon on there for the item, so I clipped it. I also had a cash back offer through Ibotta. I did not realize that I could only get one of these. However, the agent assisting with my claim proceeded with the Ibotta offer. I am forever grateful for this App. The money I have earned has helped me out several times. And the Customer Service Representatives have done everything in their power to assist me. Thank you!

Date of experience: March 19, 2025
Ohio
1 review
0 helpful votes
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Great Customer Service
March 29, 2025

My problem was resolved quickly and accurately. My cashback was applied even though the app would not originally allow me to do it.

Date of experience: March 19, 2025
Tennessee
1 review
0 helpful votes
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Dropped Transaction
March 29, 2025

Gabriel was able to help me a
Quickly and correct my account. I have had to wait much longer in the past so I was very pleased.

Date of experience: March 19, 2025
North Carolina
1 review
0 helpful votes
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Customer service
March 29, 2025

I had some issue with my point credit from my online purchase, which was solved very efficiently by the customer service. Thank you!

Date of experience: March 19, 2025
Louisiana
1 review
0 helpful votes
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Best app ever!
March 29, 2025

This app is great. If I forget to add an item with cash back I'll get a notification about it and still able to add the item. This is a great feature that helps saves money on stuff you buy anyway.

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
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Thank you Fe P.
March 29, 2025

I was thinking i was going to be talking to a corporate brick wall when i requested help., but Fe P. Understand my frustration when I didn't receive cash back through the ap. Fe P. Went above and beyond what I asked for in order to fix the problem. Deserve all the praise

Date of experience: March 19, 2025
Florida
1 review
0 helpful votes
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I am happy with the Customer Service that I received so far except for when I have a problem there is nobody I can talk to or email besides the robot who does not understand anything that I am requesting. This is the second time I've had a problem and there's no way for me to contact anybody except for the robot and she just goes in circles And that's not acceptable in my opinion and I'm not happy about it

Date of experience: March 19, 2025
Oklahoma
1 review
0 helpful votes
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Missing offer from receipt
March 29, 2025

The other day when I scanned my receipt, it showed that only 2 offers matched. There should have been 4 matching offers. After double checking that the offers were infact available and checking my receipt, I contacted the Ibotta Care Team, and explained the situation. The issues was resolved in less than 24 hours. This is a great app with a great Care Team.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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I love Ibotta. It's gives me extra income while shopping for things I already need and also gives me a chance to buy new items to try.

Date of experience: March 19, 2025
Georgia
1 review
0 helpful votes
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Great at first
March 29, 2025

Started out excited for deals. Got quite a bit back... now as soon as an item goes on sale at your store which would combine with their rebate... they drop that store about the time you buy and then can't submit for cash back. Example: Honey bunches of oats went on sale at Kroger for $1.79. Ibotta advertised $1.25 back per box... amazing deal. But the next week they reset it and I could try the deal again. It shows available at Kroger...I bought it. Tried to claim and now they removed Kroger as an available store. I get that some offers expire but literally the best deals suddenly expire moments after the customer might have an advantage. Zevo bug plug in went bogo at Publix (one would cost about $12) and ibotta had $10 back. Guess what they took the rebate off for publix and only available at other retailers where it's more expensive. Also not everyone gets the same offers. Could be good... could be bad. It's work to look through and add offers. On fetch you don't have to do anything but scan your receipt and the figure out what you have and what you're getting back in an instant... not perfect bc it may miss occasionally since it's a computer reading it. But their customer service fixed it right away with just a message. I've saved a couple hundred dollars since I started Ibotta 6 months ago so that's good. But I've missed out on so much more due to changing the offers. Not expireng offers... just that they change it. I think fetch with its issues at times is still superior. But none of these rebate apps is the best. It's still work and time to save.

Date of experience: March 19, 2025
Ibotta C. — Ibotta Rep
over a year old

Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!

New York
1 review
0 helpful votes
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Customer Service
May 28, 2025

I was missing cash back due to not receiving credit for an offer but they gave me no problem fixing it after I provided supporting documentation.I appreciated that they did not try to deny me or argue with me.

Date of experience: March 18, 2025
Texas
1 review
0 helpful votes
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Love this app
March 28, 2025

Been using for years and years! I love this app. Saved over $4000 so far.

Date of experience: March 18, 2025
Texas
1 review
0 helpful votes
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Great Job.!
March 30, 2025

I had a positive experience, every time I contact customer service I get a solution for whatever problem I have. I'm very happy and grateful for having this app it has helped though tough times.

Date of experience: March 18, 2025
Texas
1 review
0 helpful votes
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Had a problem with Walmart cashback I believe was due to gift card used as payment method and not credit card in my Walmart wallet. The employee was understanding and gave me the credit as a courtesy :)

Date of experience: March 18, 2025
Massachusetts
1 review
0 helpful votes
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Francis D. Has excellent customer service! Very helpful with my question and resolved my issue quickly.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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Addictive and Fun!
April 6, 2025

The people who go above and beyond to help me are appreciated! =] I refer a lot of people (strangers and not) to Ibotta. I think it's a quick way to learn about products I never would've noticed before and so much more on top of that.:-) One thing I hope they bring back to the app is the section where you can tell Ibotta directly on the product itself if it's not found or sold at that particular store. If it's known to other users then it helps the shopping trip easier so then we know what to expect when we go shopping for specific items. Thank you again!;-)

Date of experience: March 17, 2025