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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Learn to add
March 20, 2025

Last trip to Kroger's was 5.00 but it also had a.50 bonus which was not added to my total
Otherwise l enjoy using Ibotta. It is my favorite refund app.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2025
District of Columbia
1 review
0 helpful votes
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Service is timely and efficient.
March 20, 2025

Ibotta notifies you quickly when a redemption is missed and allows you to add to your information to redeem all you missed.

Date of experience: March 10, 2025
Minnesota
1 review
0 helpful votes
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Ibotta is on it!
March 20, 2025

Recently I made a purchase at an Ibotta business. I didn't know that the item purchased was also an Ibotta rebate item. Ibotta notified me that I had purchased an item that had a rebate. I simply needed to submit a recommended request for the item and the money would be mine, Thanks Ibotta!

Date of experience: March 9, 2025
Florida
1 review
0 helpful votes
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Great app
March 19, 2025

I absolutely love this app. I've been a member for many years

Date of experience: March 9, 2025
Texas
1 review
0 helpful votes
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Help with receipt
March 22, 2025

I was having issues downloading my new Walmart receipt. The support team helped me through emails. I sent them pictures of my receipt and which rewards I was trying to claim and they gave me the rewards!

Date of experience: March 8, 2025
Maine
1 review
0 helpful votes
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Issue resolved
March 22, 2025

I had an issue with a reward that I expected, but needed some help to cross the finish line. They worked to explain the process and pushed through the reward. I've been a user for quite sometime. It's great to garner savings on the products you normally purchase, rather than a bunch of coupons for irrelevant products. Worth the time to sign up.

Date of experience: March 8, 2025
Florida
1 review
0 helpful votes
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Great customer support
March 22, 2025

Quick response to a question I had. Supported their site.Friendly response...Would definitely recommend Ibotta to friends and family

Date of experience: March 8, 2025
Indiana
1 review
0 helpful votes
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Nothing is submitting
March 18, 2025

I done everything right ive used ibotta for years and my past two trips haven't worked

Date of experience: March 8, 2025
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

District of Columbia
1 review
0 helpful votes
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Super fast customer service
April 6, 2025

I asked for help from Ibotta customer service for missing bonus cash. I got a positive response back in less than 24 hours. The cash was already in my account. Thanks! This is THE best cash back app.

Date of experience: March 8, 2025
Michigan
1 review
0 helpful votes
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Excellent customer service
April 6, 2025

I had an issue Walmart online order Ibotta care team was right on it and fixed the issue right away. They were very helpful

Date of experience: March 7, 2025
New Jersey
1 review
0 helpful votes
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Easy cash back
March 18, 2025
Updated review

Ibotta is so easy to use to earn cash back on items you would normally buy.

A

Date of experience: March 7, 2025

Easy money
February 1, 2025
Previous review

This is the easiest way to earn money buying items you would normally buy

Date of experience: January 21, 2025
District of Columbia
1 review
0 helpful votes
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I am having a hard time withdrawing a gift card with my earnings. This happened the first time and it's happening again. Can you please check into this? Thank you and have a good day.

Date of experience: March 7, 2025
Pennsylvania
1 review
0 helpful votes
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Above and beyond
March 17, 2025

Wasn't even aware of cash back item I missed but Ibotta checked my receipt and notified me, giving me the chance to still claim it. Thanks!

Date of experience: March 7, 2025
Michigan
1 review
0 helpful votes
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Thank you
March 16, 2025

Thank you for allowing me to save money on my grocery bill every week

Date of experience: March 6, 2025
Louisiana
1 review
0 helpful votes
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Amazing
March 16, 2025

They always do a fast and great job on helping with my issues.

Date of experience: March 6, 2025
Iowa
1 review
0 helpful votes
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Missing cash back
March 16, 2025

I submitted my receipt and did not receive cash back for an item. I quickly messaged customer support and in 24 hours I received a reply with the correct cash back.

Date of experience: March 6, 2025
Florida
1 review
0 helpful votes
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Fun App and helpful people!
March 15, 2025

I have used Ibotta almost since it started. I like the game of looking for coupons based on what I buy every week and get excited when I am able to purchase and get bonus dollars! Highly recommend one of the best coupon sites out there.

Date of experience: March 5, 2025
Nebraska
1 review
0 helpful votes
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Missing cash back
March 15, 2025

I was missing cash back. I contacted customer care and they took care of it right away. I was very satisfied!

Date of experience: March 5, 2025
Michigan
1 review
0 helpful votes
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Not legit
March 14, 2025

I really thought Ibotta was a way to make some extra cash or gift cards. I had $52.00 and tried to withdraw my earnings. Ibotta asked me to verify my name and email but when I did this. My balance went to $0. I emailed them to ask and every time I tried to get back into my account it said their was a problem. I know they have my correct email because I'm sent different deals. However, no one contacted me back and now I have lost $52.00.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2025
Pennsylvania
1 review
0 helpful votes
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Maintenance fees!
March 14, 2025

I got 8$ in maintenance fees for not submitting receipts in a timely manner I want my 8$ back!

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2025