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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Changing phone number
April 12, 2025

The Ibotta team helped me to easily change the phone number on my account. And they responded immediately to my request. Very happy!

Date of experience: April 2, 2025
North Carolina
1 review
0 helpful votes
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Awesome service
April 12, 2025

Lowes cashback didn't automatically send so I had to reach out to customer service for help and they manually entered my $4 for percil laundry detergent in; thank you!

Date of experience: April 1, 2025
North Carolina
1 review
0 helpful votes
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I shop for more than just myself, so it helps tremendously! Thank you Ibotta 🥰

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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Thanks Ibotta!
April 11, 2025

I've been using Ibotta for many years and I truly love it for its deals and for the fact that when there's a problem, you write and they respond quickly and courteously. Today I had a question about a product I purchased, and two of their staff, Jill and Mary, responded in a friendly and professional manner, clearing up my doubts.

Date of experience: April 1, 2025
Kansas
1 review
0 helpful votes
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Gracias
April 11, 2025

Compré un producto q ofrecen gratis después de reembolso y no paso al parecer, no se cual fue exactamente el problema pero me comunique con ellos y pudieron revisar mi recibo y me ayudaron con el problema muy amables
Gracias

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Is easy to use.
April 11, 2025
Updated review

This app is so easy to use anywhere almost any store and to recieve your money is also very easy is very fast, other app it take days and is not good to process.

Date of experience: April 1, 2025

This is a great app
September 23, 2024
Previous review

This app is so easy to get money instantly and get the thing you need.

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Love Ibotta
April 10, 2025

Love all the deals and great money back! Lots of variety as well!

Date of experience: March 31, 2025
Texas
1 review
0 helpful votes
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Missing rewards
April 10, 2025

Customer service was very helpful. Thank you so much

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Add on a item
April 9, 2025

Everyone was so helpful and kind. I really appreciate ibotta customer service and thank them so much! Your friend David

Date of experience: March 30, 2025
Washington
1 review
0 helpful votes
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Unchecked Items
April 9, 2025

I live Ibotta! I have been using them for as long as I can remember they started. I have to say they have gotten better and better with time. There response and response time is impeccable. Thank you for your support!

Date of experience: March 30, 2025
Georgia
1 review
0 helpful votes
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Everyone needs Ibotta!
April 8, 2025

I have been a member of Ibotta for a few years now. My experience with it has always been positive, and I appreciate the benefits and ease of use. On a recent transaction, several items were missing from a pickup grocery order. At first I was annoyed and figured it was a lost cause based on my similar experience with another app. Finally I decided I would just send in a help request knowing it would probably be rejected. Not only was the process easy, I was pleasantly surprised to get an email response that same night. My cash back was added to my account just as quickly. Thank you Ibotta for the super quick resolution!

Date of experience: March 29, 2025
Illinois
1 review
0 helpful votes
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Confiable!
April 8, 2025

Al principio no le tome importancia, compraba y compraba y botaba los recibo y desde qué conocí a Ibota no los boto y canjeo los recibos con el producto en mi casa con más calma y si pagán gracias a Dios 🙏🏼 lo puedes canjear por bonos de regaló o lo puedes transferir a tú banco, yo me emocioné cuándo me llegó mi primeros centavos 😁💵 en la pantalla de Ibota qué emoción me dió!

Date of experience: March 29, 2025
Minnesota
1 review
0 helpful votes
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Love ibotta
April 7, 2025

Love that you earn money back on products you buy. Also sometimes it is nice to try new products and earn money.

Date of experience: March 28, 2025
Pennsylvania
1 review
0 helpful votes
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Ibotta help
April 7, 2025

If I have any issues Ibotta makes it right and they do it in a timely manner.

Date of experience: March 28, 2025
Georgia
1 review
0 helpful votes
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Ibotta is the absolute best in deliver first class customer service. They respond immediately and go above and beyond in resolving your issue, explaining all resolutions in a clear and concise manner. I have been using Ibotta for over five years and I have never been disappointed in their Customer Service team.

Angelo handled my latest issue and he resolved it an extremely professional and friendly way. He was super nice and communicated promptly. Thank you Angelo!

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Quick response
April 7, 2025

I sent a request regarding not getting cash back. Representative understood my concern and applied the cash back. Very quick response!

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Not great cash back
April 6, 2025

I have used Ibotta for a couple of years. When I first started using it, there were better opportunities for cash back. Now it's 5 cents/ 10 cents for things. Not really a savings these days. I also do not like that you cannot get cash back if a store offers cash back for the same item. Sometimes I do not use the card I have linked to my store and would just like to get the cash back from Ibotta. But it is a whole process to do that. If I put in for cash back I should get it.

Date of experience: March 27, 2025
Ibotta C. Ibotta Rep
over a year old

We truly value your feedback and are sorry to hear about your experience. Your insights are important to us as we work to enhance our services.

Georgia
1 review
0 helpful votes
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Very helpful
April 5, 2025

I made a mistake in entering a rebate and they quickly corrected my error.

Date of experience: March 26, 2025
Georgia
1 review
0 helpful votes
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Nice Notification!
April 5, 2025

I purchased an item on my grocery order and didn't realize Ibotta had an offer for an item. I was notified that I missed one and was given the opportunity to add it after the purchase. Thank you, Ibotta!

Date of experience: March 26, 2025
Tennessee
1 review
0 helpful votes
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My usual purchases are normally processed through the use of my store rewards card, but this time that did not happen. I knew there was a way to resolve the issue, but it was difficult finding the options in the app.

Date of experience: March 25, 2025