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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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The Ibotta team helped me to easily change the phone number on my account. And they responded immediately to my request. Very happy!
Lowes cashback didn't automatically send so I had to reach out to customer service for help and they manually entered my $4 for percil laundry detergent in; thank you!
I shop for more than just myself, so it helps tremendously! Thank you Ibotta 🥰
I've been using Ibotta for many years and I truly love it for its deals and for the fact that when there's a problem, you write and they respond quickly and courteously. Today I had a question about a product I purchased, and two of their staff, Jill and Mary, responded in a friendly and professional manner, clearing up my doubts.
Compré un producto q ofrecen gratis después de reembolso y no paso al parecer, no se cual fue exactamente el problema pero me comunique con ellos y pudieron revisar mi recibo y me ayudaron con el problema muy amables
Gracias
This app is so easy to use anywhere almost any store and to recieve your money is also very easy is very fast, other app it take days and is not good to process.
This app is so easy to get money instantly and get the thing you need.
Customer service was very helpful. Thank you so much
Everyone was so helpful and kind. I really appreciate ibotta customer service and thank them so much! Your friend David
I live Ibotta! I have been using them for as long as I can remember they started. I have to say they have gotten better and better with time. There response and response time is impeccable. Thank you for your support!
I have been a member of Ibotta for a few years now. My experience with it has always been positive, and I appreciate the benefits and ease of use. On a recent transaction, several items were missing from a pickup grocery order. At first I was annoyed and figured it was a lost cause based on my similar experience with another app. Finally I decided I would just send in a help request knowing it would probably be rejected. Not only was the process easy, I was pleasantly surprised to get an email response that same night. My cash back was added to my account just as quickly. Thank you Ibotta for the super quick resolution!
Al principio no le tome importancia, compraba y compraba y botaba los recibo y desde qué conocí a Ibota no los boto y canjeo los recibos con el producto en mi casa con más calma y si pagán gracias a Dios 🙏🏼 lo puedes canjear por bonos de regaló o lo puedes transferir a tú banco, yo me emocioné cuándo me llegó mi primeros centavos 😁💵 en la pantalla de Ibota qué emoción me dió!
Love that you earn money back on products you buy. Also sometimes it is nice to try new products and earn money.
If I have any issues Ibotta makes it right and they do it in a timely manner.
Ibotta is the absolute best in deliver first class customer service. They respond immediately and go above and beyond in resolving your issue, explaining all resolutions in a clear and concise manner. I have been using Ibotta for over five years and I have never been disappointed in their Customer Service team.
Angelo handled my latest issue and he resolved it an extremely professional and friendly way. He was super nice and communicated promptly. Thank you Angelo!
I sent a request regarding not getting cash back. Representative understood my concern and applied the cash back. Very quick response!
I have used Ibotta for a couple of years. When I first started using it, there were better opportunities for cash back. Now it's 5 cents/ 10 cents for things. Not really a savings these days. I also do not like that you cannot get cash back if a store offers cash back for the same item. Sometimes I do not use the card I have linked to my store and would just like to get the cash back from Ibotta. But it is a whole process to do that. If I put in for cash back I should get it.
I purchased an item on my grocery order and didn't realize Ibotta had an offer for an item. I was notified that I missed one and was given the opportunity to add it after the purchase. Thank you, Ibotta!
My usual purchases are normally processed through the use of my store rewards card, but this time that did not happen. I knew there was a way to resolve the issue, but it was difficult finding the options in the app.
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.


We truly value your feedback and are sorry to hear about your experience. Your insights are important to us as we work to enhance our services.