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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I got money back and everything I was shopping for is sort of great. I'm this one thing you can use and use. I'm just gonna put 20 bucks in my bank account now. It's gonna be great
Thanks for helping me get my missing points from my online order, I really appreciate that and thanks for your patience
I have had an almost perfect experience. The one time I did not, I waited until Saturday and responded and got another guest experience coordinator, and they solved it and responded almost the same minute (it started me, I almost assumed it was a "closed for the weekend" reply!
Ibotta is so far the best rebates app after my 5th year of usin every time. Increase the best deals and never desapoint on the list just simple products that we use daily and now we get cash back if ypu have not download is time. Losts of info on how to use. Dont forget to use my code pffdvfq
Cruzel With Ibotta was so kind and helpful. I was able to figure out what was going on with my app and very quickly.
I send my referral out to get more people to use Ibotta they don't get anything for signing up and I don't get anything. The rebates haven't been that great I use them when they are worth it. Some times rebates don't get added to my account. I love getting money back.
Whenever i have a problem with ibotta app, the costumer service always rescues me with their kindly employee
There has been 2 occasions where I have bought 2 of the same items and you guys offer for multiple items and it will only give me credit for one where then i have to click the missing cash back. Even before i submitted and noticed that it only says one and i will click the 2 it asks me to scan the barcode of the items and i submit and still only credits me one where it is clear on the receipt that multiple have been bought. It might be a flaw in the app?
I purchased three glade air fresheners vinyl credited for two. I did the missing dash back but did not receive. Also my offers for scrubbing bubbles and Windex did not track for the sc Johnson bonus. And there is no way to contact Ibotta
They were very helpful, patient and understanding. Customer service was great!
My Weis transaction wasn't received by Ibotta. I contacted them an submitted the transaction manually. Ibotta investigate the problem and give me my cash back in a few days.
My receipt was not showing on my account and thus none of my rewards were there. After several emails back and forth the problem was corrected. All happy now.
The team at Ibotta always help me whenever I have a problem with missing cash. They're always so nice too!
You never processed my rebates from Publix on April 7! I scanned the receipt and your response was pending since April 7!
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 72 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help. Ibotta. Com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
I got exactly the Lenny and Larry's Cookie-fied Cookies and Creme bars (4 count) which is an offer for cash back, but the receipt refuses to accept the barcode and I don't know why. So now I overspent money and would have only bought to try because of Ibotta. Very frustrating. And I cannot get a good place to directly submit for help through the app.
Everything runs smoothly and efficiently. There is help if you need it.
Cash back on a purchase made was missing, Ibotta customer service was quick to fix the issue and get cash back credit to me quickly. BEST CUSTOMER SERVICE ANYWHERE!
Thanks for revising your review! We value your feedback and are committed to providing excellent service.
I didn't realize it was automatic. No receipts to submit. I've had to remember to submit receipts before and often I'd forget.
About every 4-5 time I send in a receipt, at least one item"canny be found ". When clearly it is in the receipt and I have the item to scan. Of course it is always a larger dollar amount that won't work and it's difficult to communicate with you directly to correct the issue.
Thank you for your feedback! We've reached out to you to investigate the issue further. Thank you again for your honest review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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