On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The care team solved my issue in one email response. It is greatly appreciated! I sent an email out at night and by the next morning I got a response.
Ibotta often doesn't add my missed items back in, even after they've acknowledged the bar code match...
With Walmart & Ibotta, I was able to do a curbside order for family in another state. They received a snack plus a dinner & dessert for later that evening. My granddaughters also each received a weighted stuffed animal!
I contacted customer service because I had a problem with getting credit for a claimed offer. The issue was resolved quickly to my satisfaction. I highly recommend using Ibotta!
I only received payment for one item when I had purchased two. I messaged about the issue and Prince resolved it without anything further from me. Very pleased with the result and short amount of time it took.
When I had questions about recent purchases not being reflected I reached out to Ibotta Care Team. The team was quick to respond, look into my questions and concerns and provide a resolution (or clarification to the issue) and response quicker than expected.
In this experience it took a while to get my answers and help, but the representative Jay did a great job understanding and resolving the issue. 5 stars for Jay, just a bit of a long process to get answers and help
If I summit the ticket why do I have to find the items you left off. You got a copy
Two different times I bought watermelon 🍉 and didn't receive credit
I had an issue (it was on my side) regarding a product purchased but not able to redeem the reward. Customer Service (CS) got back to me quickly and explained the issue to me. Turns out I had selected to receive 'cash back' from the retailer which made it unavailable through ibotta. The CS rep explained this to me in an email and as a courteousy added the product reward as well. I found the entire experience to be very well managed and appreciated the additional information that the CS rep provided as to why I was ineligible. Overall, a great experience.
A nice way to earn some money back as coupons are scarce anymore.
This app is awesome and the representatives are great and helpful. This is helpful by me getting the things I need and money back on them
The team at ibotta had worked hard and helped me a lot to get me my rebate. They are so helpful. Great team. Thank you.
I like shopping with ibotta. This time you gave me back too much money. It said I had 4 yogurts but I only had 2. I thought I fixed it before I pressed submit. I should only get $1.20 back not $2.40. I had two 2good yogurts with two yogurts of another brand. Trying to stay honest. Thank you for your assistance
Excelente equipo de trabajo, no me habia dado mis reembolsos, me communique con ellos y de inmediato resolvieron El problema
One of the CVS employees told me about this App.
And so far it work for me. It has a variety of options and good discounts.
Please check my receipts I have submitted I am missing items that should be created
The people at Ibotta do a good job. It's Walmart that gives me problems with my receipts. They owe me over $38.
They were incredible, fast, and very resourceful I appreciate their communication skills. I like how they are great at their job
I had 2 transactions on the same day, for the same store. I mistakenly entered all the information for only 1 receipt. Ibotta associates Gerald and Brenda F. Were professional and courteous. They sorted out my complex issue regarding 2 receipts. In my opinion, the issue was very complex, however, these two clever associates quickly understood my concern and quickly resolved the issue. Results were clear and concise. I was very appreciative of their help!
I needed help and Ibotta team helped to resolve my issue and wrote out a tutorial. I'm appreciative of their support and relatively quick response.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback! We sincerely apologize for any delays you experienced. Typically, Ibotta reviews purchases within 72 hours, and you should receive a response or update regarding your ticket during that time. We're thrilled to hear about your positive experience, and we strive to create a supportive environment for our Savers. Our team is committed to addressing each inquiry as quickly and accurately as possible. Thank you for sharing your honest review!